Customer Service Representative
Full-time
ActionLabs IT Services Phils. Corp.
We welcome career shifters, entry-level candidates, and individuals with any relevant experience.
- Provides service and product support to the Treasury Management segment via phone and email.
- Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
- Prioritizes service issues and ensures they are resolved via first-call resolution, with a recognized/accepted resolution by customers.
- Maintains up-to-date knowledge on products, services, departmental systems and related technology, policies and procedures.
- Perform tasks to mitigate risk by activating and deactivating high-risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.
Qualifications
- Basic computer and Microsoft Excel knowledge
- Excellent spoken and written communication skills
- Ability to learn/teach basic and complex processes
- Willingness to work in a call center environment
Vacancy posted 14 hours ago
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