Customer Service Representative
Full-time
Newmoon PH - Emerge Nutra Solutions Inc.
We are looking for a friendly and reliable Customer Service Representative to join our e-commerce team. You will be responsible for helping customers with their orders, answering questions, and solving problems to ensure they have a great experience with our online store.
(Shopee, Lazada & TikTok)Key Responsibilities:
- Assist Customers : Answer customer inquiries about orders, products, and services via chat or call (if needed).
- Resolve Issues : Handle customer complaints or concerns, offering solutions and ensuring satisfaction.
- Process Orders : Help customers track their orders, process returns, exchanges, and refunds as needed.
- Provide Product Information : Share accurate details about products, shipping, payment options, and promotions.
- Maintain Records : Keep accurate records of customer interactions and transactions.
- Collaborate with Teams : Work closely with other departments (like shipping or product teams) to solve customer issues.
Qualifications:
- Previous experience in customer service or e-commerce is a plus.
- Strong communication skills (written and verbal).
- Ability to stay calm and positive under pressure.
- Basic computer skills and experience with customer service tools are preferred.
- Detail-oriented with a focus on customer satisfaction.
Vacancy posted 14 days ago
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