Customer Service Representative
Full-time
RSD Human Resource Management Consultancy
Role: Customer Service Associate ( Non-Voice Chat and Ticketing Support)
Employment Type: Full-Time
Work Arrangement: Onsite
Location: Taguig
Job Description The successful candidates will be responsible for:
- Handling basic customer service inquiries related to orders, returns, and general concerns
- Assisting with general support tasks as needed
- Managing assigned customer cases until resolution or responding promptly to customer inquiries and resolve them in accordance to SOP
- Addressing customer concerns using a customer-first approach
- Assessing the severity level of customer complaints and is proactive in escalating issues promptly
Job Requirements:
- Must be at least High School Graduate (if old curriculum)/SHS Graduate (if new curriculum) – no HS and SHS Undergrad
- Good in English communication, with little to no discernible accent
- With 50 WPM or faster typing speed
- Minimum 6 months of BPO experience, experience in e-commerce is preferred/multiple chat support experience is a plus
- Must be willing to work in shifting schedule and work during weekends
Role: Back Office Support ( Non-Voice Chat)
Employment Type: Full-Time
Work Arrangement: Onsite
Location: Taguig
WPM: 35
Open to no experience
Vacancy posted 16 hours ago
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