Customer Service Representative
Full-time
Nityo Infotech
WORK SETUP:
Full Onsite (BGC, Taguig)
Day Shift Schedule
QUALIFICATIONS:
- Experience supporting retail accounts in sales, customer service, or technical support
- Ability to troubleshoot product issues and faults for retail customers
- Proven experience managing and resolving customer service and technical cases in a retail environment
- Accurate documentation of interactions across calls, emails, and ticketing systems
- Strong prioritization skills with flexibility to adapt to changing retail demands
- Ability to work effectively under tight deadlines and operational constraints
- Excellent communication and customer service skills
- Strong technical aptitude for supporting consumer and mobile electronics within a retail context
- Experience using service desk or ticketing systems to track and report retail account activity
- Familiarity with service and ticket management platforms
- Proficient in MS Office applications
- Ability to quickly learn and work within ERP and finance systems related to retail operations
JOB DESCRIPTION:
The Customer Service Representative serves as the first point of contact for customers, retailers, service agents, and business partners regarding product sales, technical support, and operational or connectivity concerns. The role focuses on delivering timely, accurate, and high-quality technical and customer support across multiple channels, including phone, email, and service desk tickets (Fresh Desk).
Key responsibilities include troubleshooting product and technical issues, guiding users on product setup, usage, maintenance, and firmware updates, and maintaining accurate customer records. The role also involves coordinating warranty returns, verifying warranty status, arranging repairs or replacement parts, and providing regular updates to customers on return progress.
The representative works closely with Team Leads, Service Managers, and internal technical teams to escalate issues when necessary, support retailers and partners with warranty processes, and provide feedback to internal stakeholders. Maintaining strong customer relationships, a professional attitude, and staying informed about industry and product updates are essential aspects of the role.
Vacancy posted 16 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Taguig vacancy
- The Customer Service is a role in fostering positive customer relationships and ensuring high levels of satisfaction. This position is addressing inquiries, resolving issues, and providing necessary information to customers.
- ...freshers welcome for select entry-level accounts Job Role & Responsibilities Professionally manage and resolve high-volume inbound customer inquiries (phone, chat, email) in a timely and accurate manner Identify, troubleshoot, and provide solutions for customer...
- ...Provide excellent customer service and support to clients via phone, email, and chat. Resolve customer inquiries and complaints in a timely and efficient manner. Maintain accurate records of customer interactions and transactions. Assist in the development of...
775000 $ per day
...CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely...- ...Description Act as the primary point of contact for customer inquiries via phone, email, and chat. Resolve customer issues efficiently... ...and transactions. Collaborate with team members to improve service processes and customer experience. Stay updated on product...
- ...Manage and oversee operations for Travel, Healthcare, Sales, and Financial sectors. Develop strategies to improve customer satisfaction and service delivery. Collaborate with cross-functional teams to drive performance and meet targets. Analyze market trends and...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner. Engage with customers through various channels, including phone, email, and chat. Document customer interactions and maintain accurate records in...
- ...to apply for select entry-level accounts. Job Role & Responsibilities Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner. Identify, troubleshoot, and provide solutions for customer...
- ...A Customer Service Representative (CSR) job involves being the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and documenting interactions across phone, chat, email, or in-person, aiming to ensure...
- ...Assist customers with inquiries and issues via phone, email, and chat. Provide detailed information about products and services to enhance customer experience. Resolve complaints and issues in a timely and professional manner. Maintain accurate records of customer...
- ...Description WAVE 1: Job Title: Call Center Representative | Job Description We are looking for a detail-oriented and customer-focused Call Center Representative to... ...accurate information regarding products/services. Resolve customer concerns and escalate...
- ...Build and manage relationships with the customer base and develop in-depth knowledge of... ...portfolio, promotional activities, and service offerings. Interact with customers positively... ...demo system requests from Sales Representatives, including field movement logistics...
- ...Description Assist customers with inquiries and provide product information. Resolve customer complaints in a timely and effective... ...interactions and transactions. Collaborate with team members to meet service quality goals. Provide feedback on the efficiency of the...
- ...Description Provide exceptional customer service in a professional and courteous manner. Respond to customer inquiries and resolve issues in a timely fashion. Utilize problem-solving skills to enhance customer satisfaction. Maintain an up-to-date knowledge...
- ...Description Provide excellent customer support via phone, email, and chat. Resolve customer inquiries and issues in a timely manner... ...and documentation. Assist in the development of customer service procedures and policies. Collaborate with team members to enhance...
- ...The role of each Call Center Representative is to handle high volume incoming phone calls while adhering to the quality of standards, by accepting ownership for effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the...
- ...verifying patient information, and ensuring compliance with healthcare regulations (HIPAA). Provides accurate information and quality service to support smooth healthcare operations and positive patient experiences. What makes you a great fit: • At least High School (...
- ...Description Assist customers with inquiries and service requests via phone, email, or chat. Resolve customer complaints and issues in a timely and professional manner. Maintain accurate records and documentation of customer interactions. Provide product information...
- ...Description Provide exceptional customer service to clients via phone, email, and chat channels. Assist customers in resolving issues and inquiries related to products and services. Document customer interactions and feedback accurately in the CRM system....
- ...Description Handle customer inquiries and provide accurate information regarding products and services. Resolve customer complaints efficiently and escalate issues when necessary. Maintain detailed records of customer interactions and transactions. Collaborate...
- ...Role: Customer Service Associate ( Non-Voice Chat and Ticketing Support) Employment Type: Full-Time Work Arrangement: Onsite Location: Taguig Job Description The successful candidates will be responsible for: Handling basic customer service inquiries related...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and issues in a timely and efficient manner. Maintain customer records and documentation of interactions. Assist in promoting company...
- ...Professional Development ~ Job Training Time Off & Leave ~ Sick Leave, Vacation Leave Description Engage with customers to resolve issues promptly and effectively. Handle customer inquiries and complaints via chat and email. Collaborate with team...
- Your Role: Handle patient calls, emails & appointment confirmations Assist with referrals, pre-approvals & follow-ups Manage patient records & ensure HIPAA compliance Generate & send medical reports Job Requirements At least high school graduate, college...
- ...A Customer Service Representative (CSR) acts as the primary liaison between a company and its customers, handling inquiries, resolving complaints, providing product info, and processing orders via phone, chat, or email to ensure satisfaction and loyalty, requiring strong...
- ...Description Provide exceptional customer service to enhance customer satisfaction. Respond to customer inquiries via phone, email, and chat. Resolve customer issues in a timely and efficient manner. Maintain accurate records of customer interactions and transactions...
- ...Description Provide exceptional customer service to enhance customer satisfaction. Respond promptly to customer inquiries via phone, email, and chat. Resolve customer issues efficiently while maintaining a positive attitude. Assist in sales processes by understanding...
- ...Provide exceptional customer service by addressing inquiries and resolving issues promptly. Communicate effectively with customers via phone, email, and chat. Maintain detailed records of customer interactions and transactions. Collaborate with team members to...
- ...Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner. Manage a high volume of inbound and outbound calls in a call center environment. Maintain a positive and professional attitude while dealing with customers....
- ...Provide exceptional customer service by addressing inquiries and resolving issues. Assist customers with product information and guide them through purchasing decisions. Maintain accurate records of customer interactions and transactions. Collaborate with team...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
