Customer Service Representative
Full-time
Nityo Infotech
WORK SETUP:
Full Onsite (BGC, Taguig)
Day Shift Schedule
QUALIFICATIONS:
- Experience supporting retail accounts in sales, customer service, or technical support
- Ability to troubleshoot product issues and faults for retail customers
- Proven experience managing and resolving customer service and technical cases in a retail environment
- Accurate documentation of interactions across calls, emails, and ticketing systems
- Strong prioritization skills with flexibility to adapt to changing retail demands
- Ability to work effectively under tight deadlines and operational constraints
- Excellent communication and customer service skills
- Strong technical aptitude for supporting consumer and mobile electronics within a retail context
- Experience using service desk or ticketing systems to track and report retail account activity
- Familiarity with service and ticket management platforms
- Proficient in MS Office applications
- Ability to quickly learn and work within ERP and finance systems related to retail operations
JOB DESCRIPTION:
The Customer Service Representative serves as the first point of contact for customers, retailers, service agents, and business partners regarding product sales, technical support, and operational or connectivity concerns. The role focuses on delivering timely, accurate, and high-quality technical and customer support across multiple channels, including phone, email, and service desk tickets (Fresh Desk).
Key responsibilities include troubleshooting product and technical issues, guiding users on product setup, usage, maintenance, and firmware updates, and maintaining accurate customer records. The role also involves coordinating warranty returns, verifying warranty status, arranging repairs or replacement parts, and providing regular updates to customers on return progress.
The representative works closely with Team Leads, Service Managers, and internal technical teams to escalate issues when necessary, support retailers and partners with warranty processes, and provide feedback to internal stakeholders. Maintaining strong customer relationships, a professional attitude, and staying informed about industry and product updates are essential aspects of the role.
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Taguig vacancy
- ...Description Respond to customer inquiries via phone, email, and chat. Provide efficient and effective solutions to customer issues... ...and order processing. Maintain a high standard of customer service and satisfaction. Document customer interactions accurately...
- ...Description Assist customers with inquiries via phone, email, and chat. Provide excellent customer service and support to ensure customer satisfaction. Resolve issues and complaints in a timely and professional manner. Maintain accurate records of customer...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and issues promptly and effectively. Maintain a high level of product knowledge to assist customers accurately. Document customer...
- ...Description Provide exceptional customer service and support to clients via telephone, email, and chat. Assist customers in troubleshooting issues with products and services. Maintain detailed records of customer interactions and transactions. Collaborate...
- ...Description Assist customers with inquiries and provide product information. Resolve customer complaints in a timely and professional... .... Experience Level: 0–2 years of experience in customer service. Skills and Competencies: Excellent communication and interpersonal...
- ...Description Provide excellent customer service by addressing inquiries and resolving issues promptly. Assist customers with product information and order placement. Maintain detailed records of customer interactions and transactions. Collaborate with team...
- ...Customer Service Representative Job Summary We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional...
- Basic computer knowledge. Answer customer calls and assist with inquiries. No experience required.
- ...Description Responding to customer inquiries via phone, email, or chat Providing exceptional customer service and support Handling customer complaints and resolving issues effectively Maintaining accurate records of customer interactions Assisting with...
- ...Description Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and complaints in a timely and professional manner. Maintain detailed records of customer interactions and transactions. Collaborate with team members to...
- ...Description Assist customers with inquiries via phone, email, and chat. Resolve customer complaints and provide appropriate solutions... ...a high level of customer satisfaction by delivering excellent service. Document customer interactions and processes for future...
- ...Description Provide exceptional customer service and support via phone, email, and chat. Resolve customer inquiries and issues in a timely and efficient manner. Document and track customer interactions in the system. Collaborate with team members to improve...
- ...night)i.e. ~8am to 5pm, 8pm to 5am, 9pm to 6am, 1am to 10am, 6am to 3pm, 2pm to 11pm. Responsibilities: The Customer Service Representative is responsible for delivering comprehensive customer support to clients, handling all inquiries, concerns, and service...
- ...Description Respond to customer inquiries via phone, email, and chat. Provide accurate information regarding products and services. Assist customers with order placements and account management. Resolve customer issues and complaints in a timely manner....
- ...Account role requires agents to manage both voice calls (inbound/outbound) and non-voice tasks (chat, email, and tickets) within the same shift. This dynamic role requires strong multitasking and problem-solving skills to handle diverse customer concerns efficiently....
- ...Description Provide exceptional customer support via phone, email, and chat. Assist customers in navigating through products and services. Resolve customer inquiries and issues promptly and effectively. Maintain detailed records of customer interactions and...
- ...We are looking for a motivated and customer-friendly individual to join us as a Call Center Agent. You will be the first person customers... ...Assist customers with inquiries, product information, and service concerns Provide accurate and timely solutions to customer issues...
- ...Job Responsibilities: Answer customer inquiries and provide accurate information Resolve customer concerns or complaints professionally... ...records and document interactions Provide product or service information Follow company policies and procedures Meet performance...
- ...Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today. We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the...
- ...Description Interact with customers to provide information and assistance regarding products and services. Resolve customer complaints and issues in a timely and efficient manner. Document customer interactions and feedback using the company's system. Maintain...
- ...Description Assist customers with inquiries and issues via phone, email, or chat Maintain a high level of customer satisfaction by... ...Participate in training and development programs to enhance customer service skills Requirements Educational Qualifications: Diploma...
- A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining...
- ...Description Provide excellent customer service through phone, email, and chat communications. Assist customers with inquiries, issues, and product information. Maintain a positive and professional demeanor when interacting with customers. Document customer...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and complaints efficiently and effectively. Document all interactions and maintain customer records accurately. Collaborate with...
- ...Assist customers with inquiries through phone, email, and chat. Provide accurate information regarding products and services. Resolve customer complaints and issues effectively. Maintain a high level of customer satisfaction. Document interactions and follow...
- ...Job Summary The Customer Service Representative (CSR) provides timely and professional support to players by resolving in-game issues, account concerns, payment inquiries, and technical problems while delivering an excellent player experience. Key Responsibilities...
- ...international financial account , providing accurate and professional customer support. # Assist customers with account inquiries,... ...compliance with financial guidelines. # Deliver excellent customer service by troubleshooting concerns efficiently and maintaining a...
- ...Assist customers with inquiries and issues via phone, email, and chat. Provide detailed information about products and services to enhance customer experience. Resolve complaints and issues in a timely and professional manner. Maintain accurate records of customer...
- The Customer Service is a role in fostering positive customer relationships and ensuring high levels of satisfaction. This position is addressing inquiries, resolving issues, and providing necessary information to customers.
- ...Provide exceptional customer service support via phone, email, and chat. Assist customers with inquiries and resolve issues in a timely manner. Document customer interactions and maintain accurate records. Collaborate with team members to enhance service delivery...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
