Customer Service Representative
Full-time
Rising Business Concepts and Services Inc
- Learn and understand current processes and procedures used to support the business in the region to prepare for legal entity separation and implementation of a new ERP system.
- Review work processes and make recommendations for improvements to ensure maximum efficiency and process excellence; assist with documenting department processes and procedures.
- Build and manage relationships with the customer base and develop in-depth knowledge of customers to drive business growth by being well-informed about product portfolio, promotional activities, and service offerings.
- Interact with customers positively and professionally at all times by dealing with queries quickly, accurately, and professionally at all customer contact points; ensure the customer is kept up to date and that long-term solutions are developed and implemented.
- Sales Order processing, including sub-processes such as setting up new customers in the system, processing Service Agreement orders, and following up on required paperwork or approvals for Capital and Consumable orders.
- Review required documents for Capital Sales for completeness, compliance, and adherence to policies and procedures, coordinating with other departments such as Legal and Accounting.
- Capture, report, escalate, and ensure timely response and resolution to all product and service complaints in line with global policies.
- Carry out back-office tasks such as Pricing, Billing, Customer Accounts Process, and proactive management of Backorders.
- Work closely with field-based Sales staff, Logistics, IT, and Finance departments to resolve issues efficiently.
- Manage demo inventory tracking and reporting for assigned regions and fulfill demo system requests from Sales Representatives, including field movement logistics support.
- Coordinate with department management to ensure department metrics, goals, and objectives are met.
- University graduate or equivalent work experience in Customer Service
- Experience working in a healthcare or medical device multinational company a plus
- Proficiency in English, required for both written and verbal communication
- Team player with a positive work attitude
- Professional, resourceful, flexible and detail oriented
- Prior experience working with BPCS, ServiceMax, Peoplesoft, SAP/JDA or Microsoft D365 a plus
- Proficiency in MS Word, Excel, and Outlook.
Vacancy posted 16 hours ago
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