Insurance Operations Sr Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Insurance Operations Sr Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Team Leadership: Supervise and manage a team of 15-20 members, fostering a collaborative and high-performance work environment. • Reporting & Analytics: Prepare and update daily service delivery reports and account-specific performance summaries. • Performance Management: Ensure achievement of service level agreements (SLAs) and key operational metrics, including customer and key stakeholder measures. • Process Compliance: Oversee adherence to standard operating procedures and ensure compliance with relevant country-specific and regulatory requirements. • Customer Experience: Review and address customer complaints, identify root causes within operational control, and implement corrective action plans. • Issue Resolution: Respond to process escalations, conduct root cause analysis, and develop both corrective and preventive action strategies. • Individual Performance Monitoring: Track and ensure individual team member performance in terms of productivity, quality, and schedule adherence. • Operational Support: Provide direct assistance to claims adjusters in handling and resolving claims efficiently. • Coaching & Development: Conduct regular one-on-one coaching sessions to support continuous improvement and professional growth. • Performance Improvement: Develop and implement performance improvement plans for team members not meeting expectations. • Project Involvement: Participate in business transformation initiatives and support migration projects. OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS: • Standard Team Lead profile • With at least 3 years’ relevant work experience in Service Delivery • At least 1 year of supervisory experience • Preferably with background in insurance and claims of at least 1 year

Muntinlupa

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s  Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at .