IT Support Staff
Full-time
Nextix Inc. - Cebu
IT Support Staff provide technical assistance and support to ensure the efficient operation of an organization’s IT systems. This role involves troubleshooting hardware and software issues, maintaining systems, and assisting end-users with technology-related needs. IT Support Staff are crucial in minimizing downtime and improving overall productivity.
Key Responsibilities:
- Provide technical support to end-users via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Perform system updates, patches, and backups to ensure security and reliability.
- Proven experience in IT support or a related field.
- Strong knowledge of computer systems, networks, and troubleshooting techniques.
- Proficiency with operating systems (e.g., Windows, macOS, Linux) and office software.
- Familiarity with IT tools such as Active Directory, VPNs, and ticketing systems.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and manage multiple tasks effectively.
- High school diploma or equivalent (Bachelor’s degree in IT or a related field preferred).
Vacancy posted 6 days ago
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