Customer Experience Coach
Full-time
V-Call Center Link Inc.
- Experience handling escalations and/or customer retention in a BPO setting
- Background as an SME, Agent Coach, or Tier 3 Agent is highly preferred
- Strong problem-solving and conflict-resolution skills
- Ability to handle complex customer concerns with empathy and professionalism
- Excellent communication and coaching abilities
- Previous role in escalations, retention, or advanced support (Tier 3)
- Exposure to mentoring, coaching, or SME responsibilities
- Strong interpersonal skills and ability to influence outcomes
- High adaptability and resilience in high-pressure situations
Qualifications:
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Coach in Manila vacancy
- ...We are looking for a dedicated Artistic Gymnastics Coach and Rhythmic Coach to join our coaching team based in Cyberjaya, Malaysia.... ...role model, boosting athletes’ confidence and discipline. Experience : Minimum of 3 years coaching artistic/rythmic gymnastics across...
- ...timing (minimum 4 hours per day). Preferred Qualifications: Experience as a varsity swimmer or involvement in competitive swimming.... ...) or related fields is a plus. Previous experience in coaching, teaching, or working with any individual. Benefits: Competitive...
- ...A Customer Experience Officer acts as the face of the company, working closely with customers or clients to provide information about products and services, process orders and returns, and maintain customer accounts. The role requires a professional demeanor and the ability...
- Provide hands-on technical and instructional support for Project ATTAIN, helping participants develop classroom-ready AI-enhanced modules through AI tools, multimedia, troubleshooting, and LMS guidance.
- ...The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety...
- ...Provide exceptional post-purchase support to customers. Resolve product inquiries and complaints promptly. Maintain accurate... ...Educational Qualifications: Bachelor's degree in a relevant field. Experience Level: Less than 1 year of customer service experience,...
- ...Description Handle customs clearance for construction materials, ensuring compliance with local and international regulations.... ...Bachelor’s degree in Business, Logistics, or a related field. Experience Level: 3–5 years of experience in customs brokerage or logistics...
- ...Sapient is growing, and YOU could be the newest addition to our Customer Service Representative team in Metro Manila! With a 1-day... ...curriculum), ALS passers, fresh grads welcome! No call center experience? No problem — we’ll train you. Good communication and problem...
- ...Location: Within Metro Manila We’re looking for dedicated and customer-focused individuals to join our team as Banking CSRs. In this... ...written and verbal Open to applicants with or without BPO experience Ability to work in a fast-paced, high-volume call...
- ...do work that actually excites you? We're looking for a Customer Experience & Bookings Coordinator to be the central point of contact for... ...consistent customer experience. Participate in training, coaching, team meetings, and briefings while maintaining up-to-date knowledge...
- ...vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or... ...transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a...
- ...Role Overview Provide frontline support by handling customer inquiries, resolving concerns, and ensuring a positive customer experience while meeting performance targets. Key Responsibilities: Handle inbound calls and address customer concerns Follow proper...
- ...We are seeking motivated individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via...
- ...Manager who can champion an enjoyable dining experience and deliver excellent guest service. In... ..., strong employee retention, and high customer satisfaction. As the Restaurant Manager... ...you won’t just be supervision, leading, coaching, and inspiring your team to perform at...
- ...Respond to customer inquiries via phone, email, and in-person. Process orders and handle billing and payment issues. Maintain accurate customer records and update databases. Resolve customer complaints and escalate issues when necessary. Coordinate with other...
- ...understand their travel needs and preferences. Provide exceptional customer service and respond to client queries promptly. Stay... ...’s degree in Hospitality, Tourism, or a related field. Experience Level: 1–3 years of experience in travel planning or a related...
- ...Assist clients in planning and organizing memorable travel experiences. Provide expert advice on destinations, pricing, and travel itineraries... ...Qualities and Traits: Excellent communication skills, customer-focused attitude, and passion for travel Working Conditions...
- ...Description Design and customize travel itineraries based on client preferences and budgets. Research and recommend destinations... ...Bachelor’s degree in Hospitality, Travel, or a related field. Experience Level: 1–3 years in travel planning or a related industry....
- ...travel options based on client needs and budget. Handle all customer inquiries and provide excellent customer service throughout... ...Educational Qualifications: Bachelor’s degree in a relevant field. Experience Level: 1-3 years of experience in travel consulting or a...
- ...Description Plan and design customized travel itineraries based on client preferences and requirements. Conduct pricing analysis... ...Bachelor’s degree in Tourism, Hospitality, or a related field. Experience Level: 1–3 years of experience in travel planning or tourism....
- ...Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Demonstrate professionalism and patience when interacting with customers. Address customer inquiries, concerns, and issues by offering precise and helpful information...
95000 Php
...Salary range : Php 95,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.) Working Hours: Following NZ business hours Work set-up: 100% Remote work under Independent Contractor Agreement Holidays...- ...Develop and configure web content management solutions using Adobe Experience Manager (AEM) . Implement Adobe Experience Platform Agent... ...with IT and Operations teams to foster innovation and customer focus. Ensure adherence to ADM practices: incident management...
- ...Develop and configure web content management solutions using Adobe Experience Manager (AEM). Implement Adobe Experience Platform Agent... ...with IT and Operations teams to foster innovation and customer focus. Ensure adherence to ADM practices: incident management...
30000 Php
...Allowance Bonuses Job Responsibilities: Resolve customer inquiries, concerns, or complaints effectively and escalate issues... ...or equivalent, including college undergraduates. Prior experience in a related field is desirable but not mandatory. Able to...- ...eLearning Experience Designer - AEM Segment Position Overview Thomson Reuters is seeking a creative Learning Experience Designer to join the Customer Training & Education Team within Legal Professionals, where you'll design and develop customer-centered online...
100000 - 150000 Php
...This is a remote position. AI Trainer & Learning Experience Designer Remote | Philippines | Full-Time Php 100,000 - 150,000/month... ...A proven AI Enabler or Specialist, educator, trainer or coach who can point to real examples of taking someone from zero to confident...- ...Manage and supervise all departments including operations, sales, finance, compliance, and customer service. Ensure smooth execution of customs brokerage, logistics, and freight forwarding services. Implement and monitor ISO standards to maintain operational...
- ...candidate records and talent pool. Qualifications Bachelor's Degree in Psychology, Behavioral Science, and Human Resources. Experience handling and managing remote working staff. One or more years of successful volume recruiting experience in tech profile and...
- ...target Successfully create business from new and existing customer accounts Manage complex negotiations with senior-level executive... ...and Sales Development Coordinator to provide a seamless sales experience for your prospects and customers; ensure alignment of...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Coach. Be the first to apply!
