Customer Experience Team Lead
Full-time
Gladex Travel and Tours Corp.
- Provide exceptional post-purchase support to customers.
- Resolve product inquiries and complaints promptly.
- Maintain accurate records of customer interactions.
- Assist customers with returns and exchanges.
- Collaborate with other departments to enhance customer satisfaction.
- Meet individual and team performance targets.
- Stay updated on product knowledge and company policies.
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
- Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
- Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
- Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
Vacancy posted a month ago
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