Customer Service Clerk - 2yrs Experience - Plaza, Lorenzo Ruiz, Binondo
Full-time
Dempsey Resource Management Inc.
Respond to customer inquiries via phone, email, and in-person.
Process orders and handle billing and payment issues.
Maintain accurate customer records and update databases.
Resolve customer complaints and escalate issues when necessary.
Coordinate with other departments to ensure timely delivery of products and services.
Assist in developing and implementing customer service policies and procedures.
Provide information about products and services to customers.
Manage returns and exchanges according to company policies.
Prepare reports on customer feedback and service metrics.
Support team members in achieving customer satisfaction goals.
Vacancy posted more than 2 months ago
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