Customer Service Representative
Full-time
Quess Philippines Corporation
Position Summary
The Customer Service Representative is the primary point of contact for customers, ensuring positive interactions and high satisfaction levels. In this role, you will address inquiries, resolve issues, process standard transactions, and provide clear information about company products or services with professionalism and empathy.
Key Responsibilities
- Customer Engagement: Handle inbound inquiries via phone, email, live chat, or messaging platforms in a timely and courteous manner.
- Problem Solving: Diagnose customer concerns, troubleshoot issues, and provide accurate, effective solutions or escalate complex problems to the appropriate department.
- Order & Account Management: Process orders, updates, cancellations, and returns accurately within internal management systems.
- Information Delivery: Educate customers on product features, pricing, policies, and procedures to ensure clarity and transparency.
- Record Keeping: Log all customer interactions, feedback, and resolution steps accurately in the CRM or ticketing database.
- Feedback Channel: Relay recurring customer pain points and product improvement suggestions to internal teams.
Qualifications:
- 1+ years of experience in a customer service representative (Voice), Utilities, Telecom, Insurance, Banking & Financial Services or support center.
- At least completed 2nd year college with no back subjects or college graduate.
- Strong verbal and written communication skills with active listening abilities.
- High emotional intelligence, patience, conflict resolution, and the ability to multitask in a fast-paced environment.
- Willing to work onsite in Cubao, Greenhills or Pampanga site
Vacancy posted 21 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Taguig vacancy
- ...Description Assist customers by addressing inquiries and resolving issues in a timely manner. Provide product and service information, helping customers make informed decisions... ...Job Title: Customer Service Representative Job Function: Customer Service...
- ...Now Hiring: Customer Support Specialists – Virtual Interview Join a global leader in the BPO industry! We are looking for dedicated professionals to support our Travel, Healthcare, and Banking partners. Build your career in a world-class environment with premium perks...
- ...Description Provide exceptional customer service support to assist customers with inquiries and issues. Listen actively to customer concerns and resolve issues promptly and efficiently. Maintain a positive attitude while interacting with customers, both over...
- ~ Handle patient calls, emails & appointment confirmations ~ Assist with referrals, pre-approvals & follow-ups ~ Manage patient records & ensure HIPAA compliance ~ Generate & send medical reports Job Requirements ~At least high school graduate, college undergraduate...
- ...Provide exceptional customer support via phone, email, and chat. Resolve inquiries and issues promptly and effectively. Handle customer... ..., resolve issues, and provide information about products/services. Maintain accurate records of customer interactions. Collaborate...
- ...Description Provide exceptional customer service to enhance customer satisfaction and loyalty. Respond to customer inquiries and resolve issues via phone, email, and chat. Maintain accurate records of customer interactions and transactions. Collaborate with...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and... .... Assist in the training of new customer service representatives. Requirements Educational Qualifications: Bachelor’s...
- ...Description Provide exceptional customer service support via phone, email, and chat. Resolve customer inquiries and issues in a timely and effective manner. Maintain accurate records of customer interactions and transactions. Assist in identifying and escalating...
- ...the call date and immediately refers requests beyond scope for callback to a tenured staff. Monitors and closes all open SRs on agreed turnaround time. At least 6 months experience in Customer Service. Will handle local account. Dayshift Mondays- Fridays...
- ...Assist customers with inquiries and issues via phone, email, and chat. Provide detailed information about products and services to enhance customer experience. Resolve complaints and issues in a timely and professional manner. Maintain accurate records of customer...
- ...Description WAVE 1: Job Title: Call Center Representative | Job Description We are looking for a detail-oriented and customer-focused Call Center Representative to... ...accurate information regarding products/services. Resolve customer concerns and escalate...
- ...Build and manage relationships with the customer base and develop in-depth knowledge of... ...portfolio, promotional activities, and service offerings. Interact with customers positively... ...demo system requests from Sales Representatives, including field movement logistics...
- The Customer Service is a role in fostering positive customer relationships and ensuring high levels of satisfaction. This position is addressing inquiries, resolving issues, and providing necessary information to customers.
- ...Description Interact with customers to address inquiries and provide information regarding products and services. Resolve customer complaints efficiently and effectively... ...Job Title: Customer Service Representative Job Function: Customer Service Responsibilities...
- ...Provide exceptional customer service by responding to inquiries via phone, email, and chat. Maintain a positive, empathetic, and professional attitude toward customers at all times. Resolve customer complaints and issues in a timely manner, escalating when necessary...
- ...Role: Customer Service Associate ( Non-Voice Chat and Ticketing Support) Employment Type: Full-Time Work Arrangement: Onsite Location: Taguig Job Description The successful candidates will be responsible for: Handling basic customer service inquiries related...
- ...Description Respond to customer inquiries via phone, email, or chat promptly and professionally. Assist customers in resolving issues, providing information about products and services. Maintain a positive attitude and effectively communicate with customers to...
- ...Act as the primary point of contact for customer inquiries and support requests. Resolve customer complaints and provide information about products and services. Maintain accurate records of customer interactions and transactions. Assist customers with product...
- ...Provide prompt and friendly customer service via phone, email, and chat. Resolve customer inquiries and complaints effectively and efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve service...
- ...Provide exceptional customer support via phone, email, and chat. Assist customers with inquiries, complaints, and product information. Schedule appointments and manage customer service operations efficiently. Collaborate with team members to enhance customer...
- ...Provide excellent customer service and support to clients via phone, email, and chat. Resolve customer inquiries and complaints in a timely and efficient manner. Maintain accurate records of customer interactions and transactions. Assist in the development of...
775000 $ per day
...CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely...- ...The role of each Call Center Representative is to handle high volume incoming phone calls while adhering to the quality of standards, by accepting ownership for effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the...
- ...A Customer Service Representative (CSR) job involves being the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and documenting interactions across phone, chat, email, or in-person, aiming to ensure...
- ...verifying patient information, and ensuring compliance with healthcare regulations (HIPAA). Provides accurate information and quality service to support smooth healthcare operations and positive patient experiences. What makes you a great fit: • At least High School (...
- ...Assist customers with inquiries and provide efficient solutions. Handle customer complaints and ensure customer satisfaction. Process... ...required. Skills and Competencies: Strong customer service skills, proficiency in English, and ability to work collaboratively...
- Assistance an organization offers to its customers before or after they buy or use products or services. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions .
- ...Provide exceptional customer service by addressing inquiries and resolving issues promptly. Communicate effectively with customers via phone, email, and chat. Maintain detailed records of customer interactions and transactions. Collaborate with team members to...
- ...Provide exceptional customer support via phone, email, and live chat. Address customer inquiries, complaints, and feedback promptly. Maintain a clear understanding of products and services. Document interactions and resolutions accurately in the system. Collaborate...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and issues in a timely and efficient manner. Maintain customer records and documentation of interactions. Assist in promoting company...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
