Staff Accountant - A/R Operations Specialist

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Staff Accountant - A/R Operations Specialist to join our growing company.

We are seeking an experienced Staff Accountant to support A/R operations, billing review, payment application, reconciliations, reporting, and process improvement.

This person should be comfortable working independently across Excel, ERP systems, and operational data, with the ability to identify issues, determine root causes, and improve processes rather than simply process transactions

Job Responsibilities:

A/R Operations & Accounting

• Own assigned portions of the customer billing and A/R process from source-data validation through invoice review, posting, payment application, and reconciliation
• Review higher-risk or nonstandard billing activity, including rate changes, prorations, additions/reductions, credits, and customer changes
• Investigate unapplied cash, invoice discrepancies, customer account differences, and other A/R exceptions
• Prepare customer account reconciliations and supporting schedules
• Support month-end close activities related to A/R, revenue, cash application, and related accounts

Quality Review

• Perform secondary review of invoices and payment applications prepared by other team members
• Validate staffing rosters, contractual rates, effective dates, seat counts, naming conventions, and other billing drivers against supporting documentation
• Review transactions for accuracy, completeness, consistency and compliance with established procedures
• Document findings clearly and follow issues through resolution
• Identify recurring errors and recommend improvements to controls, training, or system configuration

ERP, Systems & Automation

• Serve as a knowledgeable ERP user for A/R and related accounting processes
• Troubleshoot transaction, reporting, data-interface, and workflow issues before escalation
• Support implementation and continued improvement of BC and other Finance systems
• Participate in testing of system changes, reports, integrations, and automated workflows
• Improve Excel-based tools used for reconciliations, billing analysis, exception reporting, and operational monitoring
• Identify opportunities to automate repetitive accounting activities and reduce manual processing
• Help maintain appropriate controls over data imports, interfaces, and automated accounting processes

Reconciliations & Reporting

• Prepare and review A/R aging, customer reconciliations, unapplied cash reports, billing exception reports, and other operational schedules
• Reconcile operational source data to ERP balances and investigate differences
• Analyze unusual account movements and unresolved exceptions
• Develop reporting that improves visibility into trends, bottlenecks, and recurring issues

Process Improvement & Coverage

• Maintain and improve written procedures for billing, payment application, reconciliations, review, and exception handling
• Identify weaknesses in existing workflows and recommend practical improvements
• Help establish standardized review controls and documentation requirements
• Provide backup coverage for invoice generation, payment application, reconciliations, and other key A/R activities during PTO or volume peaks
• Assist with training and supporting junior team members on accounting processes, ERP systems, and Excel tools

Job Qualifications:

• Bachelor's degree in Accountancy, Finance, Business Administration, or related field
• 3–5 years of progressive experience in A/R, general accounting, bookkeeping, or accounting operations
• Experience independently reviewing accounting transactions and the work of others
• Strong experience working in ERP-based accounting environments
• Experience with BC, NetSuite, SAP, Oracle, Sage Intacct, or similar systems preferred
• Experience supporting accounting automation, system implementations, integrations, or workflow improvements is a plus

• Advanced Excel skills, including XLOOKUP/VLOOKUP, SUMIFS, PivotTables, data validation, reconciliations, and working with large data sets
• Ability to review and troubleshoot Excel workbooks, formulas, schedules, and reports created by others
• Strong ERP skills, including transaction research, reconciliations, reporting, master-data review, and issue resolution
• Ability to work across ERP, billing, payment, and operational systems and reconcile information between them
• Strong analytical skills with the ability to trace transactions back to source data and perform root-cause analysis
• Ability to identify repetitive manual processes that can be streamlined or automated
• Strong written and spoken English communication skills
• Organized, detail-oriented, and comfortable managing multiple recurring deadlines

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!