Sales Operations Specialist (Booking Conversion) - Onsite
Full-time
On Spot Global Corporation
Full-Time | Onsite | Customer Engagement & Sales Operations
Are you great at connecting with people, keeping them excited, and ensuring they follow through on commitments?
We’re looking for a Sales Operations Specialist who specializes in Booking Conversion —someone who will engage customers after they book and ensure they attend their scheduled appointment.
If you love customer conversations, enjoy helping people follow through, and thrive in a performance-driven environment, this role is for you.
About the Role
As a Sales Operations Specialist, you’ll act as the post-booking concierge. Your mission is simple:
Make sure customers who booked actually attend.
You’ll reach out to customers via phone, SMS, and email to confirm details, answer questions, build excitement, and keep their commitment strong. Your performance directly impacts customer experience and overall sales pipeline efficiency.
What You’ll Be Doing
- Call customers who have booked appointments and reconfirm their schedule
- Keep customers engaged, excited, and prepared to show up
- Send reminders through SMS and email based on our workflow
- Reschedule customers when needed—ensuring minimal drop-offs
- Identify hesitation or objections and proactively resolve them
- Maintain accurate CRM notes and follow-up tasks
- Track daily pipeline activity and help reduce no-show rates
- Hit weekly and monthly KPIs related to attendance and contact rate
What We’re Looking For
- 1–3 years experience in sales support, appointment setting, customer service, or inside sales
- Excellent phone communication—warm, clear, confident, and persuasive
- Strong rapport-building skills and ability to keep customers committed
- Experience using a CRM (HubSpot, Salesforce, GHL, Zoho, etc.)
- Organized and detail-oriented with strong follow-through
- Results-driven mindset and comfort working with KPIs
- Thrives in structured workflows and high-activity environments
Why You’ll Love This Role
- Performance-based progression
- Clear processes, scripts, and systems designed to help you succeed
- Work closely with a highly supportive Sales Ops and CX team
- Be part of a growing organization focused on customer excellence
Success Looks Like
High attendance / show-up rate from booked customers
Strong contact and follow-up performance
Accurate CRM documentation
Vacancy posted a month ago
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