Fraud Risk and Payment Specialist
Full-time
Trojans Well Entertainment Corp
Fraud Risk and Payment Specialist is in-charge to monitor client accounts, investigates fraudulent/illegal activities . This is a key role to make sure that all transactions and client information are legit.
Responsibility/Functions:
- Handling chat and emails real time
- Monitor fraud alerts and provide data analysis support resolutions to lead fraud recovery processes
- Review and verify documents sent by clients for accuracy and authenticity
- Responding to emails regarding process updates and reports in the department.
- Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
- Review and process escalated transactions in accordance with established standards and procedures
- Communicate with other departments with regards to Fraud Prevention and Compliance
- Interact with players who have concerns regarding their account, their deposits and with the website via communication tool available.
- Conducted player analysis for the highest withdrawals on a daily basis
- Sending of shift reports and escalations
- Identified behavioral patterns and classified according to risk scenarios
- Create and maintain reports of all loss prevention, and fraud investigation activities performed on a daily basis
- Assist and Review players Deposit and Withdrawal in lieu to their gaming transactions OR based on their actual monetary transactions to their account
Qualifications:
- At least 1-3 years of experience on the same level
- Proven working experience in related field
- Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement.
- IT skills.
- Ability to work independently with minimum supervision
- Honest and ethical with high levels of integrity and confidentiality
- Good attention to detail
- To be confident, trustworthy and able to work under pressure
- Good organization skills and has a strong decision-making skill
- Must be amenable to graveyard shift and possible work on holidays
- BS degree in a related field (e.g. insurance studies, criminal justice, risk management) or other relevant certification preferred (e.g. Certificate of Insurance Fraud Investigator) – Not required but a plus
Vacancy posted a month ago
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