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Fraud Risk and Payment Specialist

Full-time

Trojans Well Entertainment Corp

Fraud Risk and Payment Specialist  is in-charge to monitor client accounts,   investigates fraudulent/illegal activities . This is a key role to make sure that all transactions and client information are legit.

Responsibility/Functions:

  • Handling chat and emails real time
  • Monitor fraud alerts and provide data analysis support resolutions to lead fraud recovery processes
  • Review and verify documents sent by clients for accuracy and authenticity
  • Responding to emails regarding process updates and reports in the department.
  • Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
  • Review and process escalated transactions in accordance with established standards and procedures
  • Communicate with other departments with regards to Fraud Prevention and Compliance
  • Interact with players who have concerns regarding their account, their deposits and with the website via communication tool available.
  • Conducted player analysis for the highest withdrawals on a daily basis
  • Sending of shift reports and escalations
  • Identified behavioral patterns and classified according to risk scenarios
  • Create and maintain reports of all loss prevention, and fraud investigation activities performed on a daily basis
  • Assist and Review players Deposit and Withdrawal in lieu to their gaming transactions OR based on their actual monetary transactions to their account

Qualifications:

  • At least 1-3 years of experience on the same level
  • Proven working experience in related field
  • Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement.
  • IT skills.
  • Ability to work independently with minimum supervision
  • Honest and ethical with high levels of integrity and confidentiality
  • Good attention to detail
  • To be confident, trustworthy and able to work under pressure
  • Good organization skills and has a strong decision-making skill
  • Must be amenable to graveyard shift and possible work on holidays
  • BS degree in a related field (e.g. insurance studies, criminal justice, risk management) or other relevant certification preferred (e.g. Certificate of Insurance Fraud Investigator) –  Not required but a plus
Vacancy posted 18 hours ago
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