US Logistics Inside Sales and Solutions Specialist (SaaS)

As a Logistic Inside Sales and Solutions Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Flexport or any related global shipping industry experience is a plus!

Responsibilities:

• Communication Excellence: Exceptional verbal and written communication skills in English, with strong negotiation and active listening abilities.
• Proven Sales Success: 5-8 years of demonstrated success in solution or SaaS sales, pre-sales, customer service, or customer success roles within E-commerce or tech-enabled companies.
• U.S. B2B Market Expertise: Experience and a successful track record in selling to American businesses (B2B).
• Results-driven: Strong sales KPI and goal-oriented mindset focused on achieving and exceeding targets.
• Solution-Focused: A can-do attitude, energetic and consultative selling approach, flexibility, and creative problem-solving skills.
• Customer-Centric: High empathy, dedication to exceptional customer service, and a commitment to understanding and meeting customer needs.
• Tech Savvy: Proficiency in technology and the ability to quickly learn and adapt to new tools and platforms.
• Collaborative Spirit: A team player who thrives in a collaborative environment and actively contributes to team success.
• Flexibility: Willingness to work in alternating/rotational shifts to align with USA time zone requirements.
• Logistics Experience: Experience in the logistics/shipping industry, with a solid understanding of relevant processes and challenges.

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

• American Accent: A natural American accent is a plus, enhancing communication with U.S.-based clients.
• CRM Proficiency: Familiarity with CRM systems, especially Salesforce.com, is advantageous.

This is a full-time position. Be part of a company that values innovation, creativity, and a collaborative work style. We look forward to hearing from you! Apply now!.