Healthcare Account CSR - Paid Training

Key Responsibilities

• Handle inbound customer inquiries related to healthcare services and insurance benefits.
• Assist customers with benefit verification, claims status, billing inquiries, and account information.
• Provide accurate information about healthcare plans, policies, and covered services.
• Process customer requests and account updates efficiently and accurately.
• Resolve customer concerns while maintaining a high standard of customer service.
• Document customer interactions using company systems.
• Escalate complex healthcare-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.