Financial Account CSR
Full-time
PH Telesys Solutions BPO
Key Responsibilities
- Handle inbound customer inquiries related to financial products and services.
- Assist customers with account information, billing concerns, payments, and transaction inquiries.
- Provide accurate information about financial products, services, and company policies.
- Process customer requests, account updates, and service inquiries efficiently.
- Resolve customer concerns while maintaining high standards of customer service.
- Document customer interactions accurately using company systems.
- Escalate complex financial concerns to the appropriate department when necessary.
- Meet quality assurance, productivity, and customer satisfaction targets.
Vacancy posted 1 day ago
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