AU Broker Assistant

Keep insurance moving with clarity and care. We’re looking for a detail-focused Broker Assistant who thrives on keeping policies, renewals, and client servicing running smoothly—the dependable support behind a busy insurance broking team. If you enjoy staying organised, following through, and helping brokers deliver accurate, timely service to clients, you’ll fit right in.

Work Setup: Hybrid or Work-From-Home

Role Overview

The Broker Assistant provides administrative and operational support to the Insurance Broking team, ensuring the efficient processing of insurance policies and client servicing activities. The role is responsible for handling new business applications, policy endorsements, and renewals, while assisting brokers in delivering timely and accurate service to clients. This position also supports the collection and preparation of renewal information and maintains accurate records to facilitate smooth account management processes.

Key Responsibilities

Client Communication

• Communicate with clients regarding pre-renewals, renewals, and general enquiries.

• Respond to emails within 24 hours where practicable, keeping clients and brokers informed of any insurer delays.

• Consult with the Team Leader on technical matters before responding where required.

• Maintain accurate file notes of client communications and policy decisions.

Renewals

• Re-market manual policy renewals with at least three insurers.

• Use electronic quoting platforms where available and record quote outcomes.

• Review and negotiate policy cover, premiums, excesses, and conditions where appropriate.

• Demonstrate the value of broking services by clearly communicating renewal outcomes and market activity to clients.

Claims Support

• Act as the first point of contact for claims, providing reassurance and setting clear expectations.

• Assist the Claims Team by gathering required information and supporting the claims process.

Business Servicing

• Respond promptly to requests from clients, Account Executives, and Senior Brokers.

• Process new business, renewals, endorsements, and policy maintenance accurately.

• Prepare and follow up quotations, renewal documents, and client correspondence.

• Support Brokers with general broking enquiries as required.

Complaints handling

• Identify, escalate, and manage complaints in accordance with RG 271 requirements and timeframes.

• Support timely and fair complaint resolution, including assisting vulnerable customers where needed.

• Prepare complaint documentation and complete required follow-up actions.

Skills & Experience

• 4+ years of experience in Australian Insurance and/or Broker Support.

• Proficient in insurance technology and operating systems, particularly Insight, WinBeat, and other electronic processing platforms.

• Knowledge of invoicing processes and procedures.

• Understanding of RG 271 (Internal Dispute Resolution) requirements and principles.

• Strong skills in Microsoft Outlook, Microsoft Word, and Adobe applications, including document formatting and presentation.

• Strong customer service focus, with the ability to build and maintain positive client relationships.

• Effectively manages time and resources to ensure work is completed efficiently and within deadlines.

• Produces accurate, thorough, and high-quality work.

• Demonstrates the ability to work collaboratively and effectively as part of a team.

Nice-To-Have

• Tier 2 qualified, with a commitment to obtaining Tier 1 qualification.

What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.

• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.

• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.

• Meals on Us: Complimentary meals once a week on your on-site day.

• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.

• Compensation You Can See: Transparent salary packages with direct client involvement.

• Room to Grow: Ongoing training and real opportunities to step into bigger roles.

• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.

• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.

• A Global Stage: Work directly with international clients and see how teams scale worldwide.

About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.