Technical Support Representative - Hardware and Software Account - Start Asap!
Full-time
Alorica
About the role
This is a full-time role with ALORICA TELESERVICES, INC.' based in Makati City Metro Manila . You will be responsible for providing technical support to e-commerce customers, ensuring a seamless logistics experience for our clients.
What you'll be doing
- Respond to technical inquiries and support requests from e-commerce customers regarding logistics and fulfillment
- Troubleshoot and resolve customer issues in a timely and professional manner
- Maintain accurate records of customer interactions and resolutions
- Collaborate with cross-functional teams to improve customer experience and identify process improvements
- Escalate complex issues to the appropriate teams for resolution
- Participate in team meetings and provide feedback to enhance service delivery
What we offer
At ALORICA TELESERVICES, INC.', we value our employees and provide a supportive work environment with opportunities for growth and development.
Some of the key benefits include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance and wellness programs
- Ongoing training and development programs
- Flexible working arrangements and work-life balance initiatives
- Career advancement opportunities within the company
- HMO benefits
- Paid time off and holidays
- Team-building activities and social events
- 20% Night Differential
About us
ALORICA TELESERVICES, INC.' is a leading provider of customer experience solutions, offering a wide range of services to help businesses connect with their customers. With a focus on innovation and customer-centricity, we are committed to delivering exceptional service and driving business growth for our clients.
Apply now for this exciting opportunity to join our team!
Recruitment Office Address:
5th floor Alphaland Southgate Tower Makati City
Landmark: MRT Magallanes Station
What we're looking for
- Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
- BPO Experience is a plus
- Excellent communication and interpersonal skills
- Proficient in English, both written and verbal
- Strong problem-solving and analytical skills to efficiently diagnose and resolve customer issues
- Proficient in using customer relationship management (CRM) and other relevant software
- Adaptable to changes in a fast-paced, dynamic environment
Vacancy posted 22 hours ago
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