Customer Care Representative - Software & Hardware (Php 20,500)
Full-time
Alorica
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer issues promptly and effectively.
- Maintain a positive attitude and professionalism.
- Document interactions and feedback for continuous improvement.
- Collaborate with team members to enhance customer satisfaction.
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No experience required; entry-level position.
- Skills and Competencies: Proficiency in English, customer service orientation, strong problem-solving abilities, technical skills, call center familiarity, and excellent organizational skills.
- Responsibilities and Duties: Assist customers via phone or chat, resolve inquiries, provide product information, and ensure customer satisfaction.
- Working Conditions: Office environment, potential for remote work, regular shift schedules.
- Qualities and Traits: Friendly demeanor, teamwork mentality, adaptability, and strong communication skills.
Vacancy posted 1 day ago
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