Technical Support Representative
Temporary
Training and Marketing Professionals, Inc. (TMPI)
- Day to day administration of our ServiceNow ticketing system for colleague and innovation requests
- Updates to our SharePoint sites, dashboards, calendars, and reports used for colleague engagement.
- This role is required to provide support in other global time zones.
- Bachelor’s degree or higher, with at least 3 years relevant experience.
- Proficiency with building Microsoft SharePoint sites and familiarity with Microsoft Power Platform, including BI and Automate.
- End-user familiarity with ServiceNow or similar enterprise ticketing and workflow platforms.
- General knowledge of software development and relational data.
- Data analysis skills to identify business insights and trends.
- Ability to gather requirements for the development of various tools.
- Available for the majority of US East Coast working hours.
- High technical aptitude and short learning curve on new technologies.
- Direct customer service focus, assisting teams real-time and hands-on with issues.
- Excellent written and verbal communication skills.
- Experience in preparing and delivering creative and targeted presentations.
1. ServiceNow Front-End Administration and Triage
- User management of ServiceNow environment.
- Interface with our Digital team when technical assistance is required.
- Ability to provide Subject Matter Expertise.
- Collect and report on metrics and usage data.
2. SharePoint Site Development and Maintenance
- Utilizing Pfizer’s tools, manage existing dashboards that may include data connectors and feed downstream reports.
- Design and develop a Launch Calendar utilizing the SharePoint and Power Platforms as necessary.
Vacancy posted a month ago
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