Technical Support & Release Manager

We’re Hiring: Technical Support & Release Manager!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Technical Support & Release Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role : Technical Support & Release Manager

Work Arrangement : Work from Home

Location : Any CS Site - Ortigas / Makati / Cebu / Davao / Bacolod / Angeles / Mabalacat

Schedule : Morning Shift / Night Shift

Key Responsibilities:

• Support new client installations, onboarding, and configuration troubleshooting.
• Resolve technical issues across software, installations, and client environments.
• Provide ticket coverage and assist support team during peak demand.
• Coordinate software releases for Python, SQL Server, and Snowflake environments.
• Perform regression testing to validate releases and prevent production issues.
• Manage servers, Snowflake accounts, and access control configurations.
• Synchronize data across SQL Server and Snowflake environments.
• Create tutorials, documentation, and internal operational support guides. 

Qualification and requirements:

• Experience in technical support, release management, QA, or systems administration.
• Strong troubleshooting skills resolving configuration and installation issues.
• Experience with SQL Server, Snowflake, or enterprise data platforms.
• Knowledge of software testing and release validation processes.
• Experience managing access controls, permissions, and security groups.
• Strong written communication for documentation and client support.
• Ability to manage multiple priorities in a fast-paced environment. 

Preferred:

• Experience supporting Python or R development environments.
• Familiarity with ticketing platforms such as Freshdesk.
• Knowledge of certificates, permissions, and deployment administration.
• Experience working with external data vendors or feed providers.
• Exposure to financial data, analytics platforms, or investment technologies.
• Experience creating tutorials, technical guides, or product documentation. 

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Why Cloudstaff is the #1 Workplace?
• • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

• To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. Please use a clean, distraction-free background and speak clearly and articulately.