Technical Support Specialist
Full-time
Endless Motion Marketing and Consultancy
About the Role
We are looking for a Technical Support Specialist with QA Background to join our growing team. The ideal candidate will combine strong technical troubleshooting skills with a solid foundation in software quality assurance. You will be the bridge between our clients and internal teams—ensuring seamless user experiences, quick issue resolution, and high product quality.
Qualifications
- At least 2 years of solid experience in Technical Support or a similar role
- Proven background in the gaming or online casino industry
- Strong troubleshooting and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to thrive in a dynamic and fast-paced environment
- Proactive, self-motivated , and demonstrates a strong sense of ownership and initiative
- Minimum 1 year of proven experience as an SQA Tester or in a similar QA role
- Strong knowledge of software QA methodologies, tools, and processes
- Familiarity with bug tracking tools (e.g., JIRA, ClickUp)
- Excellent attention to detail and collaboration skills
- Open to a contractual employment arrangement
Key Responsibilities
Technical Support Functions:
- Provide prompt and professional assistance to clients regarding account-related or technical concerns.
- Troubleshoot, replicate, and resolve issues to maintain a high level of client satisfaction.
- Escalate complex cases to engineering teams when necessary and ensure proper follow-up.
- Document client interactions and resolutions accurately in ClickUp or other designated tools.
- Take full ownership of assigned tasks and demonstrate initiative in overcoming challenges.
Quality Assurance Functions:
- Execute and maintain regression tests on pre-production releases to ensure stability before deployment.
- Conduct exploratory testing to identify unexpected issues, usability gaps, and edge cases.
- Perform manual acceptance testing to validate new features and fixes against acceptance criteria.
- Collaborate closely with developers and product teams to ensure defects are properly reported and resolved.
- Participate in continuous improvement initiatives to enhance QA processes and product quality.
Vacancy posted 21 days ago
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