IT Support - Level 2

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

• We're looking for an IT Support Level 2 Specialist to provide technical support, troubleshoot IT issues, and assist users across multiple environments. The ideal candidate has experience with Microsoft technologies, strong problem-solving skills, and a customer-focused approach. This is a remote, project-based role in a fast-paced and collaborative environment.
  

Responsibilities

• Provide Level 1 and 2 technical support/administration for multiple client environments

• Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams

• Periodic onsite visits to client sites

• Provide continual improvement recommendations

• Maintain accurate records and ensure documentation is up to date

• Assist with senior project work from time to time.

Qualifications

• Prior MSP experience - Windows, AD, O365, Azure, Outlook/Exchange,/HyperV, Intune,

• Backup & DR, Networking, (obviously don't need all - training provided!)

• Experience working with ticketing and monitoring tools

• Very strong interpersonal and communication skills - written and verbal

• A friendly, positive, and customer-driven attitude

• Effectively multitask and manage competing priorities

• Team player - ready to contribute whatever it takes or play any role on a team to get the job done

• Excellent time management & organisational skills

• Enjoys a fast-paced environment and is comfortable with change

• Working knowledge of help desk software, databases, and remote control.

• Any networking experience is favourable

• Strong client-facing and communication skills.

• Advanced troubleshooting and multi-tasking skills.

• Proficiency in English.

• Home readiness for remote set-up available (Computer/ Laptop and statable internet.)

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Hours of Operation: Sydney Timezone Monday to Friday

• Salary Package: Php 40,000 with 10% salary increase after 6 months probationary period based on performance.

• Equipments: Candidate own equipment

• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.

• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.

• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.