Level 2 IT Support Engineer - Eastwood (Night)
TGT Global
WHERE MSP EXPERIENCE MEETS, REAL CAREER PROGRESSION!
Advance your expertise with cutting-edge technologies and a team invested in your growth.
Your Career, ViTALized Here in Eastwood!
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Rewards & Recognition: 24 PTOs (with conversion!), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
Vibrant City Location: Work in Eastwood (Night Shift!)
About the Role
As a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
About Your Daily Tasks
Incident Management and Ticket Resolutions: Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
System Monitoring: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Documentation and knowledge sharing
Communication with customers
About You and Your Experience
3+ years of experience as an IT Support Engineer or similar technical support role.
Proficient in Active Directory, Microsoft 365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
Familiarity with IT monitoring tools and incident management systems.
Excellent written and communication skills, able to explain technical concepts to non-technical users.
Strong problem-solving and decision-making skills.
Amenable to work on site: MDC, Eastwood Quezon City - Night
ABOUT US @ TGT GLOBAL
As a Great Place to Work®–certified company , validated by our teams’ top ratings, we deliver more than roles: we create ViTALizing careers where feel-good days create stand-out futures.
Make the most of our 100% virtual recruitment. Start your global career today!
Vacancy posted more than 2 months ago
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