Level 2 IT Support Engineer
TGT Global
HUSTLE IN [MDC 100], LUNCH IS ON US!
Free lunch every day, plus extra treats to help you grow, earn, and save more!
Awesome perks await in #WeAreTGT: MDC 100, Eastwood!
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in MDC 100, Eastwood (Day Shift!)
Ideal Candidate Profile
What You'll Bring (Experience):
• Okta, Google Workspace, Zoom, MS Apps support
• Strong hands-on experience Mac OS and Windows
• Jira ticketing system
• Thorough knowledge in computer peripherals
• Excellent troubleshooting skills
• Great Verbal and Written communication skills
• Exceptional organizing and time-management skills.
Your Impact Starts Here
Technical Support & Client Communication:
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• IT Support relating to technical issues involving Scopely’s business applications and operating systems
• Troubleshoot and resolve technical issues including but not limited to workstation, line business applications, password resets, and account provisioning in Google/Okta/JumpCloud.
• Configure, install, and maintain IT users’ desktop software and hardware including current versions of Windows, MAC, and line of business applications.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
• Triage tickets to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Escalate service requests that require next level support on infrastructure related problems.
• Responsible for documenting solutions to problems and developing end-user guidelines.
Actual Day to Day Tasks:
• Triage, dispatch and address incoming service desk requests remotely via email, phone or the support portal.
• Be the first point of contact for all incoming service desk requests.
• Troubleshoot and resolve technical issues including but not limited to workstations, line of business applications, password resets, and account provisioning in Google/Okta/JumpCloud.
• Configure, install, and maintain IT users’ desktop software and hardware including current versions of Windows, MAC, and line of business applications.
• Escalate to 2nd level support on infrastructure related problems.
• Responsible for documenting solutions to problems and developing end-users' guidelines.
• Other duties may be added as defined.
ABOUT US @ TGT GLOBAL
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