Sales Support Specialist - Bids & Pricing

Location: Alabang / ONSITE

Schedule: US TIME

We are seeking a detail-oriented and proactive Customer Service Support Specialist to join our Manila-based team. This role plays a critical part in supporting two key areas of our business: large-scale bulk bid processes for major customers (primarily airlines) and customer-specific pricing coordination. The ideal candidate is highly organized, comfortable working in Excel, and able to communicate clearly across internal teams, including sales and US-based customer service.

Key Responsibilities

1. Bulk Bid Process Support (Long-Term Contracts)

• Assist in preparing and maintaining large Excel spreadsheets used in bulk bid submissions for major customers, primarily airlines, for long-term supply contracts.
• Populate spreadsheets with detailed SKU-level information, including but not limited to:
• Unit cost
• Lead times
• Minimum order quantities (MOQs)
• Shelf life
• Country of origin
• Manage and organize data across bids that may include hundreds of individual SKUs, ensuring accuracy and consistency throughout.
• Work with sales team to verify bid approach (all sku’s, some sku’s, limited sku’s)
• Coordinate with internal departments (sourcing, procurement, product teams) to gather and verify SKU-specific details as needed.
• Review completed bid spreadsheets for completeness and accuracy prior to submission deadlines.
• Track bid timelines and follow up internally to ensure information is collected on schedule.

2. Customer-Specific Cost & Pricing Coordination

• Support the communication process between suppliers, the sales team, and the US-based customer service team when a supplier cost change occurs for a customer-specific SKU for which we have special pricing.
• Generate updated price quotes reflecting new supplier costs and calculate resulting impacts to customer pricing.
• Prepare and distribute internal quote notifications to the sales and customer service teams, clearly indicating:
• Whether the customer price is changing (and the new price), or
• That the customer price will remain unchanged despite the supplier cost update
• Maintain accurate and up-to-date records of customer-specific costs and pricing history for reference.
• Respond promptly to internal requests for pricing clarification related to specific SKUs or customers.
• Flag any discrepancies or unusual cost changes to the appropriate internal stakeholders for review.

Qualifications

• 1 to 3 years of relevant experience if the person must independently manage bids and pricing updates.
• Strong proficiency in Microsoft Excel (comfortable with formulas, data entry, sorting/filtering, and managing large datasets).
• Proficiency in English and experience working with US based customer service and sales teams.
• Pricing knowledge: Require basic understanding of supplier cost, selling price, markup versus margin, and percentage changes.
• Include ability to work accurately with SKUs, units of measure, MOQs, lead times, shelf life, and country of origin.
• Experience with ERP/CRM and quotation-system experience is a must.
• Netsuite experience is preferred 
• Excellent attention to detail and accuracy when working with numerical and product data.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.