Store Supervisor
MC Home Depot
Job Summary:
Responsible for every aspect of the day to day supervision and discipline of the store including product inventory, implementation of company policy and standard operating procedures.
OPERATIONAL EFFICIENCY
· Daily inspection and frequent floor walks in the selling area.
· Support the Store Manager in implementation of all policies and procedures in the Standard Operating Procedures (SOP).
· Monitor employee compliance to SOP.
· Perform visual merchandising in line with the supplier’s standards and strategic positioning of merchandise set-up and display per Company guidelines/practices.
· Implement operations safety measures. Protect welfare of employees and customers by providing a safe and clean store environment.
· Conduct product inventory. Prepare consolidated reports submitted by Promodiser/Merchandiser.
· Ensure appropriate inventory level is maintained. Replenishment must be coordinated with respective Merchandiser/Promodiser and Purchasing Department.
· Supervise product management of direct reports which includes ordering, receiving, price change, handling damaged items, and returns.
· Monitor slow and fast moving items. Ensure implementation of FIFO (First-In-First-Out) for all products.
· Conduct regular meeting to keep all direct reports informed of sales performance and other Company-related news and directives.
· Prepare promotional materials and display.
· Drive efforts in the branch to identify and implement a positive overall customer experience.
· Continuously review, recommend, introduce and improve store services and convenience.
CUSTOMER
· Proactively and positively handle escalated customer concerns.
· Follow policies and procedures in operations in addressing customer issues and requests.
PEOPLE MANAGEMENT
· Responsible for the daily organization and control of direct reports including management of daily work schedule.
· Perform HR-related functions not limited to recruitment, implementation of company discipline and continuous learning and growth of staff.
Job Specification:
· Educational Attainment
o Graduate of a 4-year course.
· Work Experience
o At least 2 years of work experience preferably in a retail company and with managerial capacity
o Customer Service-related experience is an advantage.
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