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Concierge Specialist

Full-time

NSDMM Management Services Inc.

We are URGENTLY HIRING for Concierge Specialist position

JOB QUALIFICATIONS:

  • Bachelor's Degree holder in Hotel and Restaurant Management, Tourism, Mass Communications, and a similar course
  • Personable and projects a professional image
  • Experience abroad in hospitality industry is an advantage
  • With frontline experience in a hotel or high-end residential building
  • Preferably with frontline experience especially in complaint handling
  • Excellent in English (verbal and written)
  • Mature, highly trainable, well-mannered
  • Excellent communication and interpersonal skills
  • Preferably FEMALE applicants
  • Willing to be assigned at High- end Residential Building at Makati City.

JOB DESCRIPTIONS:

  • Assist the Unit Owner/Resident on an efficient and timely manner
  • Answers the telephone and email inquiries pertaining to Social Hall Rates, Reservation,
  • Community Activities, Property Amenities and other common knowledge.Assists and screen Owner/Residents visitors and/or contractor.Screen and process inside and outside pick up of items and parcels received for both owner/residents and Admin staff.
  • Screen and assist food deliveries for both unit owner/resident and Admin staff.
  • Process sending and recording of unit owner/Residents utility bill.
  • Efficient and timely scheduling of Service Request for all maintenance concerns.
  • Efficient and timely scheduling of Pest Control and FDAS.
  • Act with a sense of urgency in cases of emergency, calamities and other unforeseen events.
  • Works together with Security concerning unit violation, parking and other Security concerns.
  • Act as Receptionist during Saturday Activity (Zumba/Yogalates)
  • Act as Receptionist, Usher, and Host during Community events on as needed basis
  • Make Incident Report on as needed basis.
  • Proper dissemination of information of residents thru verbal, text, email communication
  • Updating information board (Bulletin, Elevator, LCD)
  • Smile and greet the customers depending on the time of the day
  • Ensures consistency in delivering and providing excellent customer service

Vacancy posted a month ago
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