Concierge Specialist
Full-time
NSDMM Management Services Inc.
We are URGENTLY HIRING for Concierge Specialist position
JOB QUALIFICATIONS:
- Bachelor's Degree holder in Hotel and Restaurant Management, Tourism, Mass Communications, and a similar course
- Personable and projects a professional image
- Experience abroad in hospitality industry is an advantage
- With frontline experience in a hotel or high-end residential building
- Preferably with frontline experience especially in complaint handling
- Excellent in English (verbal and written)
- Mature, highly trainable, well-mannered
- Excellent communication and interpersonal skills
- Preferably FEMALE applicants
- Willing to be assigned at High- end Residential Building at Makati City.
JOB DESCRIPTIONS:
- Assist the Unit Owner/Resident on an efficient and timely manner
- Answers the telephone and email inquiries pertaining to Social Hall Rates, Reservation,
- Community Activities, Property Amenities and other common knowledge.Assists and screen Owner/Residents visitors and/or contractor.Screen and process inside and outside pick up of items and parcels received for both owner/residents and Admin staff.
- Screen and assist food deliveries for both unit owner/resident and Admin staff.
- Process sending and recording of unit owner/Residents utility bill.
- Efficient and timely scheduling of Service Request for all maintenance concerns.
- Efficient and timely scheduling of Pest Control and FDAS.
- Act with a sense of urgency in cases of emergency, calamities and other unforeseen events.
- Works together with Security concerning unit violation, parking and other Security concerns.
- Act as Receptionist during Saturday Activity (Zumba/Yogalates)
- Act as Receptionist, Usher, and Host during Community events on as needed basis
- Make Incident Report on as needed basis.
- Proper dissemination of information of residents thru verbal, text, email communication
- Updating information board (Bulletin, Elevator, LCD)
- Smile and greet the customers depending on the time of the day
- Ensures consistency in delivering and providing excellent customer service
Vacancy posted a month ago
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