Customer Service for Retail Account (Non-Voice)
18000 - 19000 PhpTalent Outsourcing Channel Solutions
Role & Responsibilities
- Process and resolve customer inquiries via email, chat, and ticketing systems with 95%+ accuracy and SLA compliance.
- Manage end-to-end order lifecycle: confirmations, cancellations, modifications, and tracking updates.
- Process and coordinate return and exchange requests, ensuring alignment with brand policies and timelines.
- Escalate complex issues to Tier 2 support and document root causes for process improvement.
- Collaborate with cross-functional teams to improve response templates, knowledge bases, and self-service content.
Skills & Qualifications
- Must-Have
- Salesforce Service Cloud
- Order Management Systems
- Email & Chat Support
- Ticketing Systems
- Customer Escalation Protocols
- Microsoft Office Suite
- Preferred
- Experience with retail/e-commerce brands
Benefits & Culture Highlights
- Stable on-site environment with modern infrastructure and ergonomic workstations.
- Career pathing with internal promotions and skill-based certifications.
- Performance bonuses tied to quality, productivity, and customer satisfaction scores.
Vacancy posted 2 days ago
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