Customer Service Representative
Somewhere
Remote Customer Service Representative (Dental/Medical Focus)
- Location: 100% Remote (Based in the Philippines or South Africa)
- Work Schedule: US Working Hours / Night Shift (EST, CST, or PST — depending on client needs)
- Position Type: Full-time
Position Overview
We are seeking a detail-oriented, empathetic, and clear-communicating Customer Service Representative to join our team. In this fully remote role, you will act as the primary point of contact for our US-based clients, managing inquiries, processing orders, and delivering exceptional service during US business hours.
Because we support dental and medical practices, candidates with clinical dental experience (such as Dental Assistants or Dental Hygienists) or a background in medical/dental supply customer service are strongly preferred. Your practical understanding of dental terminology and clinical workflows will enable you to provide knowledgeable, top-tier support.
Key Responsibilities
Customer Support: Answer inbound calls, emails, and live chats from US-based dental offices and clients with a warm, professional tone.
Order Management: Accurately process orders, verify stock levels, handle returns, and track shipments for dental/medical supplies.
Technical & Product Guidance: Assist dental staff with product specifications, order inquiries, and basic troubleshooting using your clinical or industry expertise.
Account Maintenance: Maintain accurate customer records and log all interactions and resolutions in our CRM system.
Issue Resolution: Efficiently solve shipping delays, order discrepancies, or product issues to maintain high customer satisfaction.
Qualifications & Requirements
Must-Haves:
Shift Flexibility: Willing and able to work full-time during US business hours / night shifts in your local timezone.
Communication: Exceptional written and spoken English skills with a neutral accent and a professional demeanor.
Customer Service Experience: At least 1–2 years of experience in customer service, call centers, or client support.
Remote Work Environment:
Quiet, dedicated, and private home office workspace.
High-speed, stable internet connection (plus a backup connection option).
Noise-canceling headset.
High-Priority Skill Sets (Huge Plus):
Clinical Dental Background: Direct experience as a Dental Assistant , Dental Hygienist , or similar role.
Industry Customer Service: Previous customer support or order-processing experience with a dental supply , medical device , or healthcare vendor.
Familiarity with standard dental instruments, supplies, and practice workflows.
Soft Skills:
Strong active listening and problem-solving skills.
High attention to detail (critical for accurate medical/dental ordering).
Ability to stay focused, proactive, and reliable during overnight shifts.
What We Offer
100% Remote Flexibility: Work safely and comfortably from home.
Competitive Compensation: Above-market pay aligned with your specialized background and shift requirements.
Global Team Culture: Supportive management and collaborative team environment.
- ...inbound and outbound calls, emails, and chats with professionalism, accuracy, and care Resolve customer concerns efficiently while maintaining a high standard of service quality Accurately document all interactions, updates, and resolutions in the system in real...Remote job
3 - 4 $ per hour
...CX Service Representative – Deliver Premium Experiences at Aventus Who We Are Aventus is redefining the customer experience. We are a CX boutique, based in Charleston, SC, built to serve premium e-commerce brands with exceptional service, deep brand integration,...Remote job- ...FULL TIME REMOTE Position: Customer Service Representative Type of Contract: Independent Contractor Working Hours: Monday to Friday (CST Timezone) &##127758; Work from any corner of the world and be a part of the #remoteworkrevolution!! About the Company...Remote job
- ...Position: Customer Service Representative Job Type: Full-Time - 100% Remote Working hours: US Timezone, PST About Our Client: Our client is a mission-driven beauty brand that believes beauty goes beyond skin deep. They specialize in creating high-performance...Remote job
- ...This is a remote position located in Philippines - pan Philippines. Cloverleaf Care has an immediate opening for a Customer Service Representative with 3+ years experience for our Operations group. This is a remote position ***located in Philippines - pan Philippines...Remote job
7 - 7.5 $ per hour
...our values— Trust, Transparency, Communication, and Unparalleled Service —guide everything we do. We believe trust is the foundation of... ...minimum experience in hospitality, short-term rentals, or customer service required (Airbnb, VRBO, or hotel experience preferred)...Remote job- ...values excellence and professional growth. Job Overview We are actively pooling for enthusiastic and dedicated Customer Service Representatives to join our remote team. This role involves providing exceptional customer support during night shifts. As a Customer...Remote job
- ...Job Title: Support Engineer (Technical Customer Support) Location: Remote | Type: Full-Time The Opportunity We are seeking... ...inquiries via email, chat, and ticketing systems (e.g., Zendesk, Jira Service Desk, Intercom). Bug Escalation: Replicate and document...
260 Php per hour
...Virtual Assistant (Business Support) Client Industry: HVAC Services / Home Maintenance Employment Type: Part-Time: 20hrs/week (with... ...Summary We are seeking a highly reliable, organized, and customer-focused Virtual Assistant to support the day-to-day administrative...Remote job4 $ per hour
...Join the Aventus Team! We are Aventus — a boutique customer experience BPO headquartered in Charleston, South Carolina, with over... ...industry. Check us out: ( We are seeking a Sales Development Representative (SDR) to help execute our growth strategy and expand Aventus'...Remote job- ...white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high... .... Proposal Creation : Collaborate with the team to create customized proposals tailored to the specific needs of potential clients....
- ...Sales Representative (Home Improvement Services) – Fully Remote | PST Hours | Contractor Looking for someone who knows how to follow up, handle objections, and close deals — not just talk to customers. A Hiring Group is searching for a Sales Representative on behalf...Remote job
- ...seeking a dedicated and detail-oriented MD Order Processing Representative to join their team. In this role, you will be responsible for... ...on required medical orders for patients in need of homecare services. You will ensure all documentation is completed accurately, processed...Remote job
- ...WHAT YOU'LL OWN Prospect, qualify, and engage potential clients for Arvios' premium staff augmentation services Educate prospects on the benefits of our embedded partnership model with clarity and conviction Set high-quality discovery calls for our CEO — your...Remote job
- ...Title: Service Operations Analyst (Pod) Reports to: Team Lead, Service Operations Department: Service Operations Location: Remote... ..., thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary,...Remote job
- ...Uphold data privacy, compliance standards, and professionalism at every touchpoint WHO YOU ARE ~3+ years of experience in a customer service, call center, or client-facing role (Required) ~ Fluent in both English and Spanish — written and verbal (Required) ~...Remote job
6 $ per hour
...fast-moving startup environment. The Business Development Representative will be primarily responsible for all activities related to... ...impact on day one by learning our systems and processes and customizing them for their own success. Our organization places particular...Remote job10 - 14 $ per hour
...merchandise solutions for businesses and events. As a Sales Representative, you'll use outbound calls and emails to build a pipeline of... ..., and driving continued growth through exceptional service and strategic support. Responsibilities • Engage in...Remote job10 - 14 $ per hour
...you a driven, confident, and competitive self-starter who thrives on taking full ownership of your results? As a Remote Sales Representative, you'll focus on generating new business through a mix of warm inbound leads and targeted outbound outreach. HighGrowth.io...Remote job- ...a U.S.-based dermatology group looking to hire a full-time IT Service Desk Lead based in the Philippines. This is a remote and direct... ..., and develop helpdesk staff to improve technical skill sets, customer experience, and team engagement Establish, document, and...
- ...Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at... ...where you come in! Job Description We’re looking for a Customer Success & Growth Manager to support members throughout their...Remote job
- ...Family Office Investment Services Manager About the Role FSM seeks a CFA Charterholder to lead investment services delivery — and directly manage capital — across a growing roster of ultra-high-net-worth client families. This role carries a dual mandate: you are...Remote job
- ...FULL TIME REMOTE Position: Business Development Representative Type of contract: Independent contractor The Role: This is not your average BDR role. We’re looking for people who write exceptionally well, work hard, and take pride in doing things manually...Remote job
45000 Php
...Full-Time Virtual Assistant: Customer Support Client Industry: Varies (E-commerce, Service-Based Businesses, Membership Platforms, Property Management, Marketing Agencies, and more) Employment Type: Full-Time (40 hours/week) Work Setup: Remote Timezone: North...Remote job3500 $
...both effective and ethical. We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and... ...Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support...- ...Title: Admin, Service Operations Reports to: Team Lead, Service Operations Type: International Contractor, Remote 9:00 AM -... ...( thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive...Remote job
- ...are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and... ...field. Proven experience (1-3 years) in a client-facing role, customer service, or account coordination. Core Competencies:...Remote job
- ...are seeking a highly motivated and experienced Senior Sales Representative to join our team. The ideal candidate will have a proven track... ...features, benefits, and value propositions of the product or service. Use persuasive communication skills to address prospect...Remote job
- ...We seek a highly motivated and experienced Sales Development Representative (SDR) with a strong background in Enterprise sales to join our client’s team. As an SDR, you will be critical in generating leads, driving pipeline growth, and helping convert prospects into long...Remote job
- ...Make a difference. Be happy. Grow your career. IT Service Desk Agent I The IT Service Desk Agent provides level 1 support to organizations... ...Providing a high level of professionalism and customer service Serving as first point of contact for end users seeking...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
