SAP Business One & IT Support Specialist

Position Title: SAP Business One & IT Support Specialist

Employment Type: Full-Time

Department: IT

Location: Doña Imelda, Quezon City

Job Summary

We are seeking a capable and solution-oriented SAP Business One & IT Support Specialist who combines functional SAP expertise with hands-on IT technical skills. This role serves as the primary point of contact for SAP Business One users and internal IT support — ensuring system reliability, building in-house knowledge, managing reporting layouts, and maintaining our IT infrastructure and assets.

Key Responsibilities

SAP Business One Support

• Provide day-to-day functional and technical support to all SAP Business One users, promptly addressing and resolving system-related inquiries and concerns.
• Investigate, troubleshoot, and coordinate resolution of SAP issues — including printing modules, attachment downloads, report generation, and system configuration matters.
• Build internal capability: Develop and strengthen the organization’s in-house SAP knowledge and support proficiency to reduce reliance on external consultants.
• Design, modify, and maintain Crystal Reports layouts aligned with business and user requirements.

Technical IT Support & Systems Administration

• Maintain working knowledge of Windows operating systems, networking fundamentals, and standard hardware/software troubleshooting procedures.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment to ensure full operational readiness.
• Manage IT assets and software licenses: Track records, warranties, equipment condition, and security-related information.
• Provide technical assistance for system access, application errors, connectivity issues, and other IT-related incidents.
• Collaborate in identifying IT requirements and contribute to the planning, implementation, and maintenance of technology solutions that support business operations.
• Monitor system performance, assist in infrastructure maintenance, and recommend improvements to enhance reliability, efficiency, and productivity.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Hands-on experience with SAP Business One — functional configuration, user support, and issue resolution.
• Proficiency in Crystal Reports for layout and report development.
• Solid knowledge of Windows OS, basic networking, and standard IT hardware/software troubleshooting.
• Experience in IT asset management, software licensing, and equipment maintenance is an advantage.
• Strong problem-solving skills, attention to detail, and ability to communicate technical concepts clearly to non-technical users.
• Proactive, service-oriented, and capable of working independently as well as collaboratively across departments.

What We Offer

• 13th to 15th month pay
• Rice Subsidy and Allowances
• Vacation Leave and Sick Leave (annually, unused leaves convertible to cash)
• Bereavement Leave;
• Medical and Insurance benefits;
• Retirement/Separation Pay.

Work Location & Interview Details:

Work Assignment: Head Office – No. 2 Zaragoza cor. Palanza St., Doña Imelda, Quezon City