Customer Service Representative (Chat Support)
23000 PhpFull-time
Caldwell
COMPENSATION & BENEFITS
Up to ₱23,000 monthly basic salary Performance-based incentives and bonuses Paid chat support training and upskilling programs Clear career growth opportunitiesROLE SUMMARY
The Chat Support Representative will assist customers through online chat platforms by answering inquiries, resolving concerns, and providing accurate information in a timely and professional manner.WHAT YOU WILL DO
Respond to customer inquiries via chat in a timely and professional manner Provide accurate information and appropriate solutions to customer concerns Resolve issues efficiently while maintaining a positive customer experience Maintain high-quality service in every interaction Document all customer interactions accurately in the system Escalate complex concerns to the appropriate team when necessary Meet quality, productivity, and response time targetsQUALIFICATIONS
High School or Senior High School graduate (college level or graduate is an advantage) Good English communication skills (written and verbal) Fast typing skills and attention to detail Basic computer skills and ability to multitask Willing to work onsite and on shifting schedulesWORK SETUP & TRAINING
Onsite work setup Shifting schedule including weekends, nights, and holidays Paid training provided from Day 1Vacancy posted more than 2 months ago
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