Customer Service Representative
Full-time
RSD Human Resource Management Consultancy
Technical Support Representative (TSR)
We are looking for a Technical Support Representative who will provide excellent technical assistance to customers by troubleshooting hardware, software, and network-related concerns. The ideal candidate is patient, detail-oriented, and committed to delivering outstanding customer service.
Key Responsibilities
- Handle inbound calls, chats, or emails regarding technical issues
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems
- Guide customers through step-by-step technical solutions
- Escalate complex issues to higher-level support when needed
- Accurately document customer interactions and resolutions
- Meet quality, productivity, and customer satisfaction standards
- Maintain up-to-date knowledge of products, tools, and systems
Qualifications
- High School Graduate or College Level/Graduate
- With or without BPO experience (experience is an advantage)
- Basic knowledge of computers, mobile devices, or technical systems
- Good communication skills in English
- Willing to work onsite and on shifting schedules
Skills & Competencies
- Strong problem-solving and analytical skills
- Customer-focused mindset
- Ability to explain technical concepts clearly and simply
- Patience and professionalism under pressure
- Team player with a positive attitude
What We Offer
- Competitive salary package
- HMO and benefits on Day 1
- Paid training and career growth opportunities
- Supportive and friendly work environment
Vacancy posted 13 hours ago
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