Customer Relations Manager
Full-time
NISSAN COMMONWEALTH INC
- Ensures the business provides a best-in-class retail experience.
- Review customer complaint cases, diagnoses issues, and develops solutions from a systematic perspective in order to bring cases to a satisfactory conclusion.
- Develop relationship strategies and programs that produce business value and favorable customer experiences
- Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
- Manage and train resources to ensure quality and consistency of service to customers.
- Keeping customers updated on the latest products in order to increase sales.
- Monitor and own all customer satisfaction process in sales and service, and ensure high performance for the dealership on all customer satisfaction scores
- Candidate must possess at least a Bachelor's/College Degree, any field.
- Has excellent communication skills
- Preferably 5-8 years experienced specializing in Customer Service in an Automotive Industry
Qualifications
Vacancy posted 8 days ago
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