Navigator Support Analyst

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Job Description

THIS ROLE

Support the Business Architecture & Solution Design team in managing a global planning and resource management platform by providing day-to-day operational support to international stakeholders, ensuring adherence to global standards, troubleshooting issues, and identifying effective business solutions. Assist with root cause analysis, platform maintenance, checklist template management, data updates, and documentation development, including test scripts and user guides. Additionally, manage BAU mailbox requests and incidents end-to-end while maintaining service quality, timely delivery, and accurate reporting through weekly statistics and performance tracking.

WHAT YOU WILL DO

• You will manage BAU requests, queries, and incidents end-to-end, ensuring timely resolution and compliance with business SLAs.
• You will investigate operational issues, identify root causes, evaluate improvement opportunities, and recommend effective business solutions.
• You will design, standardize, maintain, and continuously enhance checklist management processes in collaboration with global stakeholders.
• You will support solution delivery by defining UAT requirements, leveraging Azure DevOps, and partnering with developers to implement and test enhancements.
• You will drive user adoption through clear communication, training, ongoing support, and continuous process improvement while addressing risks, concerns, and change impacts.

WHAT WE OFFER  

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your

  qualifications

  , level of experience, and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
• Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

ABOUT YOU

• You have 4+ years of application support or implementation experience and thrive in fast-paced, globally distributed environments.
• You demonstrate strong organizational, prioritization, communication, and stakeholder management skills when working with subject matter experts, managers, customers, and suppliers.
• You apply strong analytical and problem-solving abilities to identify challenges, determine root causes, and provide informed business recommendations.
• You leverage technical expertise in Microsoft Excel, Word, PowerPoint, Visio, requirements documentation, mock-up creation, and Agile ways of working.
• You proactively learn new tools and processes, support evolving business needs, build subject matter expertise, and utilize Azure DevOps and product development best practices where applicable.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT  

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.