Cantonese Support Specialist (Open to Fresh Graduates)

One of the leading award-winning outsourcing companies in the Philippines, with over 20 years of experience in delivering high-quality customer support solutions across various industries. The company is recognized for its commitment to operational excellence, productivity, and service quality while consistently meeting global standards. Position: Cantonese Helpdesk Specialist Company Industry: BPO Company Work Location: Pasig, Iloilo, or Dumaguete Site. Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site

BENEFITS:

☑️HMO

• ️Insurance
• ️PTO credits earned monthly
• ️Sick Leave/Vacation Leave
• ️Government-Mandated Benefits
• ️10% Night Differential
• ️Other benefits will be discussed directly by the company.

JOB REQUIREMENTS:

• ️Proficient in Cantonese and conversational to proficient in English.
• ️Open to High School graduates, college undergraduates, and Bachelor's degree graduates from any field.
• ️Open to foreign nationals with a valid permanent visa.
• ️Previous experience in customer service or sales is an advantage.
• ️Experience in the BPO industry is a plus.
• ️Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• ️Proficient in using computers, including Microsoft Office applications and the internet.
• ️Knowledgeable in navigating websites and online platforms.

JOB RESPONSIBILITIES:

• ️Assist customers with ticket purchases, transfers, exchanges, and refund requests.
• ️Handle ticket-related concerns, including missing tickets, delayed deliveries, and invalid or duplicate tickets.
• ️Resolve payment-related inquiries, billing concerns, and transaction disputes.
• ️Provide support for account-related issues, including login, verification, and security concerns.
• ️Manage and resolve complaints from both buyers and sellers while ensuring customer satisfaction.
• ️Coordinate with internal departments to resolve complex ticketing concerns and escalate cases when necessary.
• ️Respond promptly to customer inquiries regarding bookings, reservations, promotions, and other services via email and chat.
• ️Ensure all customer requests are handled accurately, professionally, and within the required service levels.
• ️Process and manage booking reservations, modifications, cancellations, and related customer requests.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• ️Paper screening
• ️Initial Interview
• ️Operations Interview
• ️Language Assessment
• ️Job Offer

Initial Interview

• ️Online Assessment (to assess Digital Literacy, Sales, Customer Service Skills, etc.)
• ️Typing Test and Voice Assessment
• ️Operations Interview (Communication Verification Interview, plus writing in Cantonese)
• ️ Final Interview
• ️Job Offer