Order Management Specialist
Temporary
Asia PeopleWorks, Inc.
Planning - Collaborate with the OMG Supervisor on continuous improvement initiatives related to the order management process.
Execution
- Authenticate and validate all Purchase Orders (POs) from multiple sources (hardcopy, email, fax, SMS).
- Perform critical coordination tasks related to:
- Order fulfillment and PO details
- Out-of-stock and critical stock status
- Customer penalties for non-delivery or service level issues
- Items not found due to undeclared stockouts
- Promotions initiated by Marketing, Sales, Trade Marketing, or Accounts
- Coordinate unusual sales volume or promotional activities with the OMG Supervisor.
- Communicate special customer instructions to the encoding team.
- Ensure professional, friendly, and clear communication with customers regarding sales order fulfillment.
Checking & Monitoring
- Review all PO details to ensure the following information is complete and accurate before submission to encoders:
- Customer name
- PO validity and reference numbers
- Delivery schedule and address
- Correct pricing, including regular and promotional discounts
- Stock availability
- Protection orders
- Aging accounts status
- PO vs. SAP data consistency
- Ensure timely and complete submission of the batch pick list to the Transport Group.
Acting & Adjusting
- Resolve issues or concerns related to order fulfillment in alignment with current company policies and procedures.
Other Duties
- Perform other related tasks as may be assigned by the Immediate Supervisor.
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- At least 1–2 years of experience in order processing, customer service, or supply chain functions (FMCG experience is a plus).
- Strong analytical and organizational skills.
- Excellent attention to detail and accuracy in order processing.
- Proficient in ERP systems (e.g., SAP) and Microsoft Office tools, especially Excel.
- Strong interpersonal and communication skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Willing to assign at Novaliches Office
Vacancy posted 9 days ago
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