AU Insurance VA (Tier 1 Support)

Role Overview

We are seeking a highly organized and Tier 1 Certified Insurance Broker Assistant to support our Australian-based brokerage. Unlike standard administrative roles, you will play a critical part in giving professional general advice, handling complex policy renewals, endorsements, and technical client queries while ensuring 100% compliance with ASIC regulations.

Key Responsibilities

• Policy Management: Process new business applications, renewals, and mid-term adjustments via platforms like Winbeat & SCTP.
• Claims Advocacy: Manage end-to-end claims, acting as the liaison between the client and the Australian insurer to ensure timely settlements.
• Compliance: Maintain meticulous records in the CRM, ensuring all "Best Interest Duty" requirements are documented.
• Client Engagement: Handle high-level queries from Australian clients regarding policy coverage and premium funding options.

Qualifications & Requirements (Non-Negotiable)

• Completed RG146 Tier 1 – Insurance Broking
• Minimum 3-5 years’ experience in Australian general insurance broking
• Strong knowledge handling SME- Business Pack and Commercial insurance products (Professional Indemnity, Property, Liability, PI, Motor, etc.)
• Excellent written and verbal English communication skills
• Experience working Australian hours

Preferred Skills

• Experience using Australian broking platforms
• Strong attention to detail and compliance awareness
• Ability to manage multiple accounts and deadlines
• Self-driven and capable of working independently in a remote setup

What We Offer:

• Full-Time Position, Start/Finish times can be flexible to work in with the suitable candidates living arrangements.
• Alignment with the Australian Holiday Schedule
• Fully Remote Work Setup – all necessary IT equipment provided
• A Supportive and Collaborative Team Environment that values growth and teamwork