Capacity Planner
Full-time
Support Services Group Philippines
Capacity Planner – Workforce Management
Department: Workforce Management (WFM)
Reports To: Workforce Management Manager /
Employment Type: Full-Time
Work Setup: FULL ONSITE
Shift: [Day shift / Rotating / 24x7 support as required]
2–5+ years in Workforce Management, Capacity Planning, or a related analytical role
Experience in BPO, call center, or shared services environment is often preferred
Prior experience with forecasting/scheduling tools (e.g., NICE IEX, Verint, Genesys, Calabrio) is a plus Key Skills
Analytical/Quantitative: Strong Excel skills (pivot tables, VLOOKUP, statistical functions); SQL or data visualization tools (Power BI, Tableau) are a plus
Forecasting: Understanding of statistical forecasting methods, trend analysis, Erlang C/A calculations
Communication: Ability to present data-driven insights to stakeholders and leadership
Problem-solving: Capacity to identify staffing risks early and propose solutions
Attention to detail: Accuracy in modeling and reporting
Time management: Handling multiple planning cycles and deadlines Soft/Other Requirements
Comfortable working with ambiguity and changing business priorities
Cross-functional collaboration skills
Sometimes requires flexibility for shifting schedules (especially in 24/7 operations)
Vacancy posted 26 days ago
Similar jobs that could be interesting for youBased on the Capacity Planner in Pasig vacancy
- ...independent fuel company in the country - join us as our next Desktop Planner! What is this role about? The role is responsible in... ...business, management, economics, or other relevant courses Preferably with at least a year of experience within the same capacity...
- ...insurance, sales, and financial services industry and willing to be mentored. We are currently expanding our team. Being a Financial Planner is a freelance job with a lot of incentives (such as training, recognition, gadget, travel, commission, bonus, access to personal...
- ...We are seeking a creative and detail-oriented Store Planner to join our team. In this role, you will be responsible for creating technical drawings, maintaining bills of material, and ensuring that store designs meet operational and aesthetic requirements. You will collaborate...
- ...Wales, with a team of roughly 400 people, the company is growing its project controls capability with a Philippines-based Senior P6 Planner/Scheduler. The Opportunity This is a chance to take real ownership of scheduling on large, technically demanding construction...
- SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social...
- ...We are seeking a Project Manager / Transport Planner (Consultant) to lead a multidisciplinary study team for an upcoming project. This is a project‑based engagement requiring strong technical leadership and extensive experience in transport, structural, and infrastructure...
- Responsibilities Responsible for developing preliminary civil works construction plan and obtaining bill of quantities for all types of project costs Qualifications: Registered/Licensed Civil Engineer or bachelor’s degree in economics or business Experience...
- ...their analysis and recommendations from the Long Term Strategic Planners. Will provide guidance to the Real Time Analysis team ensuring... ...s results - Pre plots off phone activities as agreed upon on capacity calls and provide support for operations initiatives - Vacation...
- ...mitigation strategies for citizen-developed solutions. Training & Capacity Building Develop and deliver training materials and... ...Teams, SharePoint). Project management tools (e.g., MS Project, Planner). Certification (if applicable) Microsoft Certified:...
- ...Description Analyze workforce requirements and develop capacity plans to optimize operational efficiency. Monitor and manage service level agreements (SLAs) to ensure compliance and performance standards are met. Utilize workforce management tools to forecast...
- ...Analyze workforce requirements and create capacity plans to meet operational goals. Monitor performance against capacity targets and make adjustments as necessary. Collaborate with management to forecast staffing needs based on business trends. Utilize data analytics...
- ...with sales and operations planning, inventory optimization, and capacity planning. Excellent communication, stakeholder management,... ..., MRP, and planning workflows. Manage and mentor production planners, demand planners, or scheduling staff. Create scenario analyses...
- ...in Excel; the ideal candidate will be able to assist in the transition out of Excel into tools such as Power Automate and Microsoft Planner Controls, Audit & Risk Ensure compliance with federal, state, and local tax laws and regulations. Ensure compliance with...
- ...relay potential sales opportunities beyond the current scope of work to the sales team. Maintain constant communication with the planner/coordinator to ensure smooth job execution. Escalate unresolved technical issues to the Field Service Technical Expert as...
- ...Bachelor’s degree in finance, economics, accounting, business, or a related field. Proven experience as a financial advisor, financial planner, or in a related financial services role. Experience in developing financial plans and managing investment portfolios. A...
- ...time. Works on executing tasks to meet client objectives, with some involvement in client communication but under the guidance of planners and senior team members Collaborates effectively within the team, ensuring smooth campaign execution and reporting. Is eager...
- ...analysis work, the Research Analyst shall also work hand in hand with the team of project development specialists and transport planners in developing infrastructure projects for both public and private clients. The Research Analyst shall also be responsible for...
- ...marketing plan and marketing calendar, while collaborating and overseeing forecasting, demand and supply discussions with the Demand Planner and Supply Chain Group. Manages and tracks A&P budget and spending. Assists in conducting financial and profit and loss...
- ...related course is a plus. At least four (4) years of work-related experience in branch operations, in a managerial or supervisory capacity. Work experience in a lending/financing company is an advantage but not required. Should have technical marketing skills,...
- ...safety hazards, and potential security problems to the supervisors. # Re-route traffic when the parking facility reaches maximum capacity and ensure staff is informed. # Stress Tolerance # High School Diploma or equivalent preferred. Basic computer skills. #...
- ...Management # Graduate of IT Courses or any related course from any reputable schools. # At least 1-3 years experience in the same capacity. # Very analytical and can # Familiarity with platforms such as Tiktok, Shopee, Lazada, Shopify and the like # Basic...
- ...graduate of any four (4) year course, preferably Marketing or Business Management. Experience: At least two years solid work experience in Activation, FMCG, or Marketing Services, preferably in a supervisor capacity. Available Locations: Pasig, Visayas, or Mindanao....
- .... Conduct market research, trends and competition Understand, analyzes, propose credit facilities based on client financial capacity that are suitable to client’s needs. Ensure that all renewals, new Av ailments comply with company’s existing credit policy...
- ...of specific loan accounts / account portfolios that are deemed as potential problems Allocate auto loan accounts based on team capacity, area coverage, and available resources, and monitor productivity and delinquency status. Ensure timely and compliant collection...
- ...Automate, Power BI, CoPilot). Collaboration tools (e.g. Microsoft Teams, SharePoint). Project management tools (e.g., MS Project, Planner, or similar). Documentation and knowledge management tools (e.g., Word, OneNote,). Certification (if applicable) Microsoft...
- ...Graduate of 4-year Technical degree course, preferably Civil Engineering or Architecture. At least 2 years of experience in the same capacity. Must be able to create Structural and Architectural drawings using REVIT. Knowledge of other BIM Concepts and Software (...
- ...inspection with the client to determine the risk profile of the borrower/client. - Prepares financial analysis based on the data gathered to determine the capacity of the client to pay. - Prepares in-depth credit proposales after gathering all the necessary information...
- ...least 5 years of relevant experience in manufacturing or production operations; at least 2–3 years in a supervisory or managerial capacity Industry Background: Experience in food manufacturing, FMCG, or similar production environments is highly preferred Responsibilities...
50000 - 60000 Php
...manufacturing or production operations. Managerial Weight: At least 2 to 3 years of proven experience in a supervisory or managerial capacity . Preferred Industry Edge: Strong background in food manufacturing, FMCG , or similar high-volume production environments...- 1. Operations Strategy & Performance Workflow Optimization: Directs work-plan development, resource allocation, and talent capacity planning to meet revenue targets and client requirements. Service Delivery: Monitors team productivity and engagement execution,...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Capacity Planner. Be the first to apply!
