Order to Cash Ops Specialist

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POSITION TITLE: Order to Cash Ops Specialist
WORK SETUP: RTO

OVERALL PURPOSE:

RESPONSIBILITIES:
o Execute end-to-end Order to Cash processes including order entry, invoicing, and billing with a focus on first-time quality
o Validate order data completeness and accuracy before progression
o Support month-end close activities and manage ownership over Order processing
o Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity)
o Coordinate resolution across different groups to ensure cases are resolved according to SLA
o Validate and generate credit and rebills for billing discrepancies
o Resolve billing discrepancies and contract alignment queries
o Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision
o Escalate dependencies or issues to progress order booking and case resolution
o Support initiatives to improve process efficiency and accuracy
o Provide insights on OTC workflows to continuously improve the process

OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Quezon City, Cyberpark Tower 1

#LI-PH

SKILLS AND QUALIFICATIONS: At least 5 years of relevant experience in OTC specific to Order Management sub process At least 3 years supervisory experience

Quezon City

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