Senior Technical Coach
Full-time
Octal Philippines Inc.
The Senior Technical Coach leads technical enablement and performance coaching across both
Technical Coaches and/or frontline Customer Support agents handling complex products (e.g.,
OneSite, Knock, Accounting). This role expands beyond technical coaching into direct
performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality
resolutions, and continuously improve. The role is responsible for bridging technical expertise,
coaching excellence, and operational performance, while also driving innovation through AI
enablement, including coding, automation, and development of agentic AI solutions to enhance
delivery support.
Requirements
Required:
• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• 2+ years in technical support (SaaS, ERP, or property tech preferred)
• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
• Minimum 2 years experience as Technical Coach or equivalent role
• Experience in Phyton, AI tools, automation, or scripting Preferred
• Certification in Learn2Lead / Lead2Succeed
• Coaching Certification
• Proven experience in performance coaching in a metric-driven environment
• 1 year plus in coaching, training, or leadership role Work Environment
• Fast-paced, customer-focused support environment.
• Hybrid work setup
• Occasional overtime or on-call support during critical periods
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Technical Coach in Manila vacancy
- ...serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence,...
- ...Secondary Distribution solutions. Managing the full sales cycle from opportunity identification and customer engagement to technical scoping, tender support, negotiation, and order closing. Building and maintaining strong relationships with...
- ...through practical, delivery-focused consulting. About the role We are looking for a highly organised, proactive and technically capable Senior Technical Project Manager to manage the successful delivery of technology projects for our clients. The role will focus...
- ...multiple tasks. Strong multi-tasking and prioritization skills with the ability to adapt to change. DESCRIPTION: Providing technical backup to support sales teams. Develop sales and marketing strategies for key vertical market. Provide alternative...
- Provide hands-on technical and instructional support for Project ATTAIN, helping participants develop classroom-ready AI-enhanced modules through AI tools, multimedia, troubleshooting, and LMS guidance.
- ...Engineering, or a related field. ~3 years or more of experience in technical support, application support, service desk, production support,... ...questions, you are welcome to contact Katkat Calimag-Rupera, Senior Talent Acquisition Partner, at email . If you are interested in...
- ...swimming. Educational background in BSED (Bachelor of Secondary Education) or related fields is a plus. Previous experience in coaching, teaching, or working with any individual. Benefits: Competitive compensation based on experience and availability....
- ...Experience handling escalations and/or customer retention in a BPO setting Background as an SME, Agent Coach, or Tier 3 Agent is highly preferred Strong problem-solving and conflict-resolution skills Ability to handle complex customer concerns with empathy and...
- ...portfolio of hospitality ventures. Role Description The Ramen Technical Chef is a full-time, on-site role based in Metro Manila. This... ...in taste, portioning, and plating. Skills in training and coaching kitchen staff, providing clear instructions, and supporting a...
- ...About the role The Technical Lead for our Digital Banking Applications will be a pivotal technical leader within our IT team, responsible... ...for banking applications. Exceptional leadership, coaching, and mentoring abilities with superior communication, negotiation...
- ...key position responsible for leading and scaling the company’s technical service operations. • This role owns end-to-end service delivery... .... 2. Technical Team Leadership & Team Building • Lead, coach, and manage a team of service technicians (field-based and/or in...
- ...individuals to fill our current vacancy for Senior Engineer – Rail Structures to work on... ...: The role will be predominantly technical, and the individual will be expected to... ...development of Arcadis’s talent through coaching and mentoring Understand and implement...
- SUMMARY We are seeking an AI Platform Support Engineer to provide technical support, troubleshoot platform issues, and help maintain the reliability of AI-powered applications and software platforms. The ideal candidate has hands-on experience troubleshooting APIs, interpreting...
- ...environments every day. The Genesys Cloud Product Support Technical Manager is responsible for the work activities, skill development... ...prepared for supporting our Genesys Cloud customers, provide coaching as warranted, work as part of a global team to ensure that key...
- ...Position: Technical Support Associate Location: Philippines About LRN: LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build...
- ...About the role The Junior Technical Officer supports the Technical Services team in project documentation, basic technical assistance, site visit preparation, mock-up support, training logistics and field reporting. The role is designed as a developing technical position...
- ...in the same position. Proficient in Microsoft Office applications and Auto-CAD. Review and interpret construction plans and technical documents Assist in preparing project schedules, material submittals, and technical reports Monitor site progress and ensure...
- ...Perform basic plumbing, installation, and repair tasks. Identify and address basic technical concerns and perform minor repairs as needed Conduct after-sales service visits to address customer concerns. Inspect products and identify basic technical problems....
- ...Key Responsibilities Lead the technical delivery of IT projects, ensuring completion within agreed scope, schedule, budget, and quality standards. Develop project plans, scope, estimates, work schedules, and delivery timelines in collaboration with project managers...
- ...Job Description: Technical Engineer -Structured Cabling The Technical Engineer -Structured Cabling is responsible for designing, implementing, testing, troubleshooting, and maintaining structured cabling systems for voice, data, CCTV, access control, Wi-Fi, and other...
- ...our growing Wastewater Network Modelling team as an Associate Technical Director and play a key role in delivering high-profile projects... ...beaches, and marine environments, while building your career towards senior leadership within a global consultancy. Role...
- ...Position Summary Senior-level contributor responsible for advanced property accounting... ...-level review. This role serves as a technical resource for the team and provides direct... ...and others while maintaining quality. Coaching and training capability for developing...
- ...I. Job Summary The Technical Lead is responsible for providing technical leadership, system integration expertise, and architectural guidance for technology projects involving network infrastructure, biometric technologies, and integrated IT systems. The role ensures...
- ...Responsibilities: As Philippines PV/BESS project technical Manager, responsible for technical questions explanation, site survey, power station opportunity assessment, construction design and technical review,substation commissioning & acceptance and others assigned...
- ...Provide technical assistance, manage customer relations, execute pre-sale and after-sale support, and conduct demand analysis. Provide expert technical support to customers via phone, email, and chat. Troubleshoot software and hardware issues effectively. Respond...
- ...assigned APAC countries or regions. The Payroll Senior Specialist applies strong payroll... ...Success in this role requires strong technical payroll knowledge, good judgment, clear ownership... ...stock, and vendor-related activities Coach and support Payroll Services...
- ...Site Reliability Engineering team, part of the wider Resolver Technical Services business unit. Our SaaS platforms, distributed systems... ...hosted on Google Cloud, AWS, and Azure. You will work closely with senior engineers and development teams to ensure operational...
- ? NOW HIRING: TECHNICAL WRITER - Healthcare Industry Earn up to PHP 70,000 | Hybrid Setup | Multiple Locations | Urgent Hiring Are you passionate about transforming complex technical information into clear, accurate, and easy-to-understand documentation? Do you have a...
- ...cryptographic operations. About the Role The Senior Solutions Consultant provides strategic... ...as a key escalation point for complex technical issues. What You'll Do: Provide... ...delivery processes. Mentor and coach junior team members. Engage with customers...
- ...The Technical Lead (OIC) is responsible for overseeing the design, implementation, and maintenance of IT infrastructure and solutions for client organizations. This full-time role is on-site in Metro Manila and involves leading technical teams, reviewing architectures...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Coach. Be the first to apply!
