Customer Success Specialist - 2 yrs exp - Sal: 30k - 45k - QC

Bachelor’s Degree in Business, Marketing, IT, or equivalent ● Ideally at least 2 to 3 years of experience in a B2B sales, account management, or customer success role

• Experience working in the IT industry is a plus
• Experience working with enterprise and government accounts is a plus
• Has a customer-first mindset and an advocate of excellent customer experience

RESPOSIBILITIES:

• Maintain an active and positive relations with customers, partners, suppliers, and other relevant parties
• Address customer concerns and recommend possible solutions to the company’s stakeholders for a

timely issue resolution ● Monitor the customer experience from onboarding, after-sales support, and retention/ renewal of contract

• Coordinate and conduct periodic customer satisfaction surveys
• Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions,

keeping up-to-date on the customer experience by monitoring solution performance and support experience ● Coordinate with relevant teams and departments to ensure a positive customer experience through the effective and timely delivery of projects and services ● Collaborate with the sales team to ensure subscription renewals and the overall growth of customer accounts ● Check the technical documents/requirements, for compliance, completeness and cohesiveness, to be submitted in support of request for payment requirements ● Check status of request for payment with project end-users, in relation to the completeness and acceptance of the documentary requirements submitted; revise and/or provide additional documents, as needed.