Client Support Specialist
Full-time
SMA Support Services
Build your career with SMA Support Services! We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing. We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients. Ready to grow your career in a supportive, international environment? Join us—apply today!
Qualifications
- A minimum of five (5) years of experience in a BPO setup
- 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS
- Excellent English communication and multitasking skills
- Preferably with a background in Customer Service
- Knowledge/skills/experience with pulling and presenting reports
- Appointment setting experience is a plus
- Willing to work graveyard and can start training immediately
- Has an existing home office setup with a conducive work environment
- Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
- A stable internet connection with at least 25 Mbps upload and download
- Back-up power and internet is required
Offer
- Work-from-home setup
- Long-term/full-time position
- Competitive pay is at 31,391.08 gross
- 5,000 Client Deployment Allowance
- Pay begins on day 1 of training
- Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
- HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
- Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
- Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!
- Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization - Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
- Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
- Perfect Attendance
- KPI Superstars
- Shoutout Incentive
- Referral Incentive
- QA Rockstar
- C3 Champions
- Client Obs Incentive
- Quarterly In-person Team-Buildings
- Annual Company Outing - A yearly team adventure to unwind and celebrate together - Career Advancement Opportunities
DATA PRIVACY NOTICE
SMA Support Services values your privacy. Personal information collected through this application will be processed for legitimate recruitment and employment-related purposes in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and our Applicant Privacy Notice.
Only information necessary for the recruitment process should be provided. Please do not include unrelated personal or sensitive information in your application.
By submitting your application, you acknowledge that you have been informed of our Applicant Privacy Notice. This acknowledgment does not constitute blanket consent to all forms of personal data processing.
Thank you, and we look forward to learning more about you!
Recruitment Team
SMA Support Services
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Client Support Specialist in Philippines vacancy
324000 Php per year
...required Offer ~ Work-from-home setup ~ Long-term/full-time position ~ Competitive pay is at 37,999 gross ~5,000 Client Deployment Allowance ~ Pay begins on day 1 of training ~ Benefits, such as: Enjoy benefits valued at 324,000 pesos annually ~...- ...updating, and communicating all updates in a timely manner to the sales team and/or other concerned parties. Assist customers and clients in transaction processing, and account information updates as required. Accurately record customer information, interactions,...
- ...Role: Client Delivery Specialist Responsibilities: - Serve as the primary operational POC for assigned client accounts, supporting delivery between client expectations and internal execution. - Partner with RCM, Client Success, Implementation, and internal teams...
- ...We are looking for a Client Support Intern to assist our customers with technical problems when using our products and services. Client... ...done Job Requirements Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus...
- ...product through sporadic testing and regular communication with the support and infrastructure team Ongoing live chat support Ongoing... ...information to cross sell our products Understanding our clients' needs. Performing live support to solve those needs....
- ...managed hosting, and we look after our clients through our own client portal and helpdesk... ...You Will Do Client Communication and Support Monitor and triage client messages... ..., executive assistant or client support specialist, ideally with a digital agency, web design...
- ...Job Title: US Employee Support Specialist/ Engagement Location: Hybrid – 4x per week onsite at Ayala Avenue, Makati Work Hours: Flexible to US Time Zones (PST, MST, CST, EST) Are you passionate about ensuring a positive experience for US-based workers throughout...
- ...Key Responsibilities Client Communication and Relationship Management Serve as the primary point of contact for new clients throughout... ...onboarding requirements, client responsibilities, and the support process after launch. Onboarding Planning and Coordination...
- ...Technical Sales Support Specialist Work Setup: 100% Remote Schedule: Monday to Friday, 9:00 AM – 6:00 PM Experience: At least 3 years... ...support - Opportunities to build technical, commercial, and client-facing skills that open doors to long-term career growth -...
270 - 405 Php per hour
...B2B Client Activation & Sales Specialist – UK Events Remote Position – Philippines PHP 270–405 per worked hour 20–40 hours per week Performance... ...-led. Companies are first introduced to the platform, supported with their activation and shown how the service can...35100 Php
...Job title: Client Onboarding Specialist Company: GCC Solutions Location / setup: Remote — Philippines Employment type: Full time Salary... ...related field Skills (3): KYC · Customer Service · Admin Support GCC Solutions is a corporate services provider based...- ...About the Role We are looking for a Technical Support Specialist with QA Background to join our growing team. The ideal candidate will combine... ...quality assurance. You will be the bridge between our clients and internal teams—ensuring seamless user experiences, quick...
- ...efficiency and growth. About The Job At Coefficient, we believe providing the highest-quality support is vital to our core product experience. Support Specialists are empathetic, resourceful communicators who not only resolve user issues but also answer questions...
- ...maintenance of data systems and databases. Conduct data entry and ensure accuracy of information. Generate reports and analyze data to support business decisions. Collaborate with cross-functional teams to gather and validate data requirements. Provide training and...
- ...Smartly is looking for a proactive and customer-focused IT Support Specialist to join our Global IT team and help strengthen technical support across the APAC region. In this role, you will provide hands-on and remote technical support to employees across multiple...
- ...vital link between the Front Office (FO) and Back Office (BO), supporting Credit trading desks and acting as a primary point of contact... ...and address booking issues; respond to and resolve queries from clients, sales, and other internal teams (Accounting, Technology, etc....
1000 - 2000 $
Role Description This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations...- ...We’re hiring a Customer Support Specialist to support US-based HVAC businesses by handling customer inquiries, scheduling, and service coordination. You’ll play a key role in ensuring customers receive timely, professional support while helping operations run smoothly...
- ...every exam. We're building out our internal IT helpdesk to support a fast-growing team of ~300 employees, and we need an escalation... ...solver to anchor it. As our Tier 2 IT Support Operations Specialist, you'll own the tickets that go beyond first-touch resolution:...
- ...Position: Client Success Manager Status: Full-Time FLSA Code: Exempt About... ...role while working alongside a supportive and dynamic team. Growth: Continue to... ...the next steps? Our Talent Acquisition Specialist will be reviewing resumes. If you are among...
- ...Job Description We are looking for dedicated and compassionate individuals to join our team as Healthcare Support Representatives. You will assist patients and healthcare members with inquiries, appointment scheduling, insurance-related concerns, and other healthcare...
- ...specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay... ...lookout for a proactive and tech-savvy Technical Customer Support Specialist - L1 to join our growing team! As a frontline support...
- ...CLIENT ACCOUNTANT (AU) Key Responsibilities Providing end-to-end financial and management accounting support to clients and internal entities Acting as point of contact for your portfolio of clients. Preparation of client annual financial reports (IFRS)....
- ...Position: Accounting Support Specialist Number of hours: 20 hours/week Schedule: GST Manage and update financial records in QuickBooks (Bills, Invoices, bank entries, closing journals) Reconcile Shopify and Amazon information over to Quickbooks Perform...
500 $
...About the Role ToonPay is seeking two (2) experienced Support Managers based in the Philippines to join our fintech/crypto team immediately. You will oversee customer inquiries related to crypto payments, debit cards, and transaction troubleshooting. Key Responsibilities...- ...a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night... ...Role Is About: We are looking for a Support Operations Specialist for one of our property management Client. Your Main Responsibilities: Support...
- ...Job Overview We're looking for customer-focused individuals to join our growing team as Work From Home Chat Support Representatives . In this role, you'll assist customers through live chat by answering inquiries, resolving concerns, and delivering a positive customer...
- ...Job Title: Client Success Manager (Remote) Company: Harwood Global Rate: Negotiable About the Role: Harwood Global is seeking... ...company and ensure our clients receive exceptional service and support. Responsibilities: Build and maintain strong client...
- ...ROLE SUMMARY The Head of Client Experience is to lead the client success strategy and operations at Tendo. This role is accountable for strengthening employer partnerships, driving employee loan conversion, and ensuring consistent reporting on partner performance...
- ...traditional expertise with AI-driven efficiency. This role offers direct client impact across individual, corporate, and SMSF tax preparation... ...for multiple consecutive years, offering comprehensive support for professional growth. COMMITMENT This is a contractor...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Support Specialist. Be the first to apply!
