Client Delivery Specialist
Full-time
hyprtask
Role: Client Delivery Specialist
Responsibilities:
- Serve as the primary operational POC for assigned client accounts, supporting delivery between client expectations and internal execution.
- Partner with RCM, Client Success, Implementation, and internal teams to translate operational data into meaningful client narratives.
- Lead and participate in client meetings, operational touchpoints, and monthly reviews.
- Monitor operational performance indicators, support root-cause analysis, and track action items for issue resolution.
- Escalate issues appropriately to the VP of RCM Ops with clear context and recommended next steps.
- Prepare monthly operational reviews, reporting packages, meeting notes, and client-facing materials.
- Ensure accurate and timely documentation of client interactions in the Client Tracker.
Qualifications:
- High School Diploma or GED required; equivalent combination of education and experience considered.
- 2–4 years of experience in healthcare operations, revenue cycle, medical billing, laboratory administrative staff, or client-facing roles.
- Knowledge of outpatient and lab revenue cycle processes, insurance billing, and reimbursement methodologies.
- Strong written and verbal communication skills, with the ability to manage multiple priorities and meet deadlines.
- Demonstrated problem-solving abilities, organizational skill
Vacancy posted more than 2 months ago
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