Retail Agent Cebu

Customer Service Representative – Retail Cebu City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Retail Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service. Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Cebu City

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment