Airline Reservation Agent Cebu

Airline Reservation Agent Cebu City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Airline Reservation Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are hiring Airline Reservation Agents to assist clients with flight bookings, reservations, and travel inquiries. You will manage airline reservations and provide accurate information to ensure a smooth and hassle-free travel experience. Responsibilities:

• Handle airline-related inquiries via phone, email, or chat
• Assist clients with flight bookings, ticketing, modifications, and cancellations
• Provide accurate information on flight schedules, fares, and promotions
• Manage reservations and ensure correct ticketing details
• Coordinate with airline partners when necessary
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

• Rotating shifts including nights, weekends, and holidays
• Paid training on airline reservation systems and company procedures

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with strong problem-solving skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Cebu City

• Competitive compensation and incentives
• Exposure to airline accounts and professional development
• Supportive team culture and mentorship opportunities