Head of Restaurant Systems and Process Improvement

Head of Restaurant Systems and Process Improvement

Location: Mandaluyong City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time

Job Summary

We are looking for a strategic and experienced Head of Restaurant Systems and Process Improvement to lead the organization's restaurant management systems, operational process improvement, and systems governance initiatives.

The role will focus on optimizing restaurant systems and business processes to improve store productivity, inventory accuracy, cost efficiency, operational consistency, and business scalability. The position will lead the integration of technology and process improvement initiatives across stores, commissaries, inventory, supply chain, and support functions.

Key Responsibilities

• Develop and execute the restaurant systems and process improvement strategy.
• Oversee the organization's restaurant management systems, operational technology, and process governance.
• Lead the assessment, redesign, and standardization of restaurant, commissary, inventory, and supply chain processes.
• Identify process gaps and opportunities to improve efficiency, productivity, cost control, and operational performance.
• Lead RMS, ERP, POS, and related systems implementations, upgrades, integrations, and rollouts.
• Ensure that systems are aligned with operational requirements and business process standards.
• Establish governance frameworks, policies, SOPs, controls, and system operating standards.
• Strengthen inventory management processes, data accuracy, reconciliation, and reporting controls.
• Drive automation, analytics, and technology-enabled process improvement initiatives.
• Establish KPIs, dashboards, and reporting frameworks to monitor systems and operational performance.
• Collaborate with Operations, Supply Chain, Finance, IT, Procurement, and Commissary teams to address process and systems requirements.
• Oversee vendors, system providers, technology partners, and implementation consultants.
• Lead change management, user training, communication, and systems adoption initiatives.
• Manage project priorities, budgets, resources, risks, and implementation timelines.
• Lead, mentor, and develop the Restaurant Systems and Process Improvement team.
• Provide strategic recommendations to executive management regarding systems enhancements and process improvement investments.
• Ensure compliance with company policies, audit requirements, and internal controls.

Qualifications

• Bachelor's Degree in Industrial Engineering, Management Engineering, Information Systems, Operations Management, Business Administration, or a related field.
• Minimum of 10–15 years of relevant experience in restaurant systems, process improvement, operational excellence, inventory management, ERP/RMS, or related functions.
• At least 7 years of leadership experience, preferably managing managers or large cross-functional teams.
• Extensive experience in restaurant operations, QSR, food service, retail, hospitality, or other multi-site environments.
• Proven experience in restaurant systems management, process redesign, continuous improvement, and enterprise-wide systems implementation.
• Strong understanding of restaurant operations, inventory management, supply chain processes, and operational controls.
• Experience with ERP, RMS, POS, automation, analytics, and system integration projects.
• Strong strategic planning, project management, analytical, and financial management capabilities.
• Excellent stakeholder management and executive communication skills.
• Demonstrated ability to lead cross-functional transformation and process improvement initiatives.
• Strong people leadership, vendor management, and change management capabilities.