Technical Support Representative (Telco Tech Support)
Full-time
Miranda HR
Description - Provide first-level support to customers regarding technical issues related to telecommunications services.
- Diagnose and resolve technical problems through various communication channels.
- Document customer interactions and technical findings in the support system.
- Collaborate with team members to improve service processes and customer satisfaction.
- Assist in upgrading hardware and software according to customer needs.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years.
- Skills and Competencies: Strong communication and interpersonal skills.
- Skills and Competencies: Basic troubleshooting skills in a telecommunications setting.
- Qualities and Traits: Ability to work in a fast-paced environment.
- Qualities and Traits: Customer-oriented mindset.
Vacancy posted 11 days ago
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