Junior IT Specialist

What we are looking for:

We are looking for a highly skilled Jr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS , and other relevant software. The ideal candidate will provide general IT and desktop support, system access and application support, as well as asset and endpoint management 

What you’ll be doing:

1. General IT and Desktop Support

• Provide comprehensive technical support to employees across all company locations via helpdesk, email, and chat channels.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and active technology products/applications.
• Actively diagnose and resolve network connectivity issues and complex VPN problems for both Windows and macOS users.

2. System Access and Application Support

• Create, manage, and maintain user access, enterprise accounts, passwords, data integrity, and strict security profiles utilizing Okta, Azure AD, and the Google Workspace Admin Console.
• Conduct routine audits of company applications to verify that internal access controls are correctly implemented and functioning.

3. Onboarding and Offboarding Facilitation

• Own the end-to-end access provisioning process, ensuring that all necessary accesses and accounts are fully operational prior to a new employee's target onboarding date.
• Facilitate onboarding tech-calls with new employees to ensure proper access configuration and adherence to company security guidelines.
• Execute swift, timely account deactivations for offboarding users, ensuring corporate data is securely suspended and leaving employees are removed from all systems immediately.

4. Asset and Endpoint Management

• Install, configure, and maintain computer systems, corporate software, and applications within the company ecosystem.
• Coordinate directly with third-party vendors to repair or replace failing hardware components.
• Enforce and support corporate endpoint security standards (including 2FA, antivirus, firewall policies, etc.).

5. IT Project Management & Optimization

• Take direct ownership of designated IT project-related tasks and operational updates.
• Identify, evaluate, and suggest infrastructure solutions to enhance the existing setup and drive organization-wide efficiency.
• Deliver strategic IT suggestions and technical improvements to existing tools that benefit the entire workforce.

Qualifications and Requirements:

1. Core Technical Experience & Proficiencies

• Experience: 2–3 years of professional experience in Information Technology.
• Operating Systems: Strict, non-negotiable technical proficiency in both macOS and Windows OS .
• Identity & Access Management (IAM): Required hands-on experience with Azure AD, Okta , and general Identity & Access Management frameworks.
• Cloud Administration: Required experience with Google Workspace Admin level operations and Cloud Application Management.
• IT Operations: Strong experience handling IT Support and Helpdesk Systems.

2. Core Competencies

• Lifecycle Management: Direct, hands-on experience executing user lifecycle events, specifically onboarding, offboarding, and access provisioning.
• Networking & VPN: Solid understanding of networking fundamentals (connectivity, routing, printing) and concrete experience troubleshooting VPN issues across both Windows and macOS platforms.
• Collaboration Tools: Familiar with Zoom, Slack, MS Office, and other commonly used enterprise tools.

3. Nice-to-Have Qualifications

• Endpoint Management: Jamf (Mac) (6/10) and Microsoft Intune (6/10)
• Documentation & Operations: IT Project Documentation / Coordination (6/10) and 

4. Workplace & Soft Skills

• Strong analytical skills, excellent communication skills, and a proactive desire to stay up to date on the latest technology.
• Ability to work in a fast-paced environment, prioritize appropriately, and handle multiple tasks simultaneously.